Solarwinds Inc. Technical Support Engineer in United States

Overview

Do you love client contact and like solving problems? Then we have the perfect job for you!

Location: Bucharest (Email Security Division)

Responsibilities

  • Provide efficient support over ticket system and telephone

  • Monitor new outbound spam campaigns and proactively report these to clients

  • Proactive Spam & Non-Spam message analysis

  • Monitor/analyze/process new Spam outbreaks

  • Process external reports

  • Verify reported spam messages

  • Process external ARF reports

  • Manage outbound delivery queue issues

  • Monitor and manage IP reputations

Qualifications

  • Bachelor degree or higher

  • Excellent English and communication skills

  • Basic Linux skills

  • Proven experience in technical support

  • Interest in security

  • Sharp eye for detail

  • Love for client contact

We offer:

  • A full-time position (40 hours/week)

  • Attractive salary and regular performance-dependent salary increases, annual bonus plan

  • Private medical subscription

  • Modern office facilities located centrally

  • Lots of space for self-development, personal growth, and opportunities to contribute

  • Possibility to get involved in our Social Responsibility Program

  • A team of high performing and passionate colleagues.

Job ID 2018-10874

# Positions 1

Category (Candidate Search) Support

Position Type Full-Time

Business Group SolarWinds MSP