Solarwinds Inc. UX Intern in Ottawa, Ontario


The SolarWinds MSP UX team is looking for an enthusiastic and curious User Experience Research Intern to co-ordinate and assist in User Experience Research activities. The ideal candidate shall:

  • Have very strong analytical skills and excellent communication skills

  • Must be eager to learn

  • Have a keen eye for observing the nuances of human behavior


The UX team at SolarWinds MSP conducts several UX Research related activities. The ideal candidate will be assisting our UX Research team in designing, planning and implementing these activities and help execute User Experience Research initiatives for SolarWinds MSP products.

Your activities include (but are not limited to):

  • Providing support for Usability tests, card sorts, surveys, focus groups, interviews, task analysis

  • Assist with field and crowd sourcing research for complex features.

  • Provide support recruiting participants for user research

  • User testing preparation activities

  • Taking notes during usability testing and providing detailed transcripts for the team

  • Analyzing user research videos

  • Creating highlight videos/screenshots, and assisting with data analysis and report documentation

  • Assisting with other data collection activities

  • Take part in research activities such as planning, recruiting, analysis of results and help deliver reports and presentations on time and with the highest quality

  • Investigating and evaluating User Experience Research trends in the industry and communicating implementation recommendations to enhance the UX processes, incorporating new ideas, and recommending new methodologies and tools

  • Working closely with UX Researchers, supervised by Senior members of the UX team, in multidisciplinary environments in a collaborative fashion on the user experience research activities throughout the software development lifecycle of the application


  • Knowledge of user experience research methods such as remote usability testing, heuristic evaluation, task analysis, surveys, focus groups, persona definition and field research

  • Completed a 4-year college degree (BS / BA) in Human Factors, Usability Engineering, User Experience, Human Computer Interaction, Cognitive Psychology or related discipline preferred

Behavioral Characteristics

  • Strong problem solving, analytical skills and people skills

  • Good observation skills

  • Strong project and time management skills including multi-tasking in a fast-paced development environment

  • Strong communication skills – Written & Verbal

  • Positive and enthusiastic evangelizing of research findings to diverse audiences

  • A love for problem solving and a passion for thinking analytically

  • Self-directed; looks for problems and opportunities, owns them and runs with them; doesn’t need or want a lot of hand-holding

  • Ability to thrive on challenge

  • Able to communicate with, persuade, disagree with and inspire people at all levels

  • Some level of technical aptitude

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2019-12146

# Positions 1

Category (Candidate Search) Other

Position Type Intern

Business Group SolarWinds MSP