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Solarwinds Inc. User Experience in Ottawa, Ontario


Do you want to work for a company where you don’t have to spend time defending the value of user research because it’s already a part of the process? Do you thrive in ever-changing environments and prefer to work on multiple, complex projects at once? Are you interested in working with extremely talented UX designers and researchers as your peers?

If so, SolarWinds might be the right place for you. At SolarWinds we’re focused on making easy-to-use software for IT professionals. We’re looking for a UX Researcher to join our team to conduct user research that informs product decisions and helps us create the best experiences for our users.


  • Work with designers, product managers, and other stakeholders to understand and develop research goals.

  • Create testing/interview scripts and coordinate recruiting and session scheduling.

  • Lead remote user feature walkthroughs, usability sessions and “Show me how you use it” interviews.

  • Conduct online surveys and card sorts using tools like SurveyGizmo, OptimalSort and TreeJack.

  • Synthesize data and quickly share findings and insights with teams in order to inform product design and development decisions.

  • Help to continuously prioritize and recommend research opportunities to the team in a fast-paced, rapidly changing environment.

  • Participate in business and UI reviews with multi-disciplinary product teams.

  • Advocate the voice of the customer and be a bridge between the end users and the rest of the company.

  • Conduct recruiting activities to help grow the pool of users the UX research team talks to.

  • Share research knowledge and mentor junior researchers/designers.


  • Minimum BA/BS or MS degree in Cognitive Psychology, HCI/d, Human Centered Computer, Information Science, or related field.

  • 2+ years of experience conducting user research for software products, web applications, and/or complex websites.

  • Track record of using multiple user research methods (usability testing, interviews, surveys, focus groups, contextual inquiry) and knowledge of when best to use them.

  • Excellent verbal and written communication skills (we’ll ask for examples of how you’ve presented and shared actionable insights in the past).

  • Strategic thinking around user needs and how they impact the business.

  • Collaborative nature; ability to work with remote teams comprised of members in different locations across the globe and in different organizations in the company.

  • Proactivity and ability to take initiative to ensure necessary research is conducted and followed through on.

  • Ability to recommend design changes to fix usability issues.

  • Ability to prioritize when juggling multiple projects.


  • Wireframing and prototyping experience (Sketch, Axure, InVision, Photoshop, or Illustrator).

  • Familiarity with quantitative research and statistics.

  • Background working with IT management software and users.

  • Understanding of Lean, Agile, Scrum or similar product development approaches.

  • Experience working in enterprise software space.

  • Sense of humor and stories to tell.


Location CA-ON-Ottawa

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2020-14872

# Positions 1

Category (Candidate Search) Engineering

Position Type Regular

Business Group Core IT

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