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Solarwinds Inc. On-boarding Specialist, Senior in Ottawa, Ontario

Overview

SolarWinds MSP is the world’s leading SaaS based software developer for IT Service Management Platforms. We develop and operate a set of global SaaS solutions including; Remote Monitoring and Management systems, Managed Security solutions, Data Backup, and eMail security. Our platform is available 24*7 and services thousands of customers worldwide.

We are seeking a highly motivated individual with a strong work ethic and a desire to excel to join our On-Boarding/Customer Success Team.

Responsibilities

  • Deliver Product Training to SolarWinds MSP Partners as part of the On-Boarding Program

  • Work closely with Solarwinds MSP Partners to Implement a monitoring and management solution based on the Partner’s Service Offerings and Requirements

  • Create custom monitors and assist MSP Partners in automating daily tasks

  • Answer Best Practices questions regarding all aspects of the MSP products and features

  • Assist SolarWinds MSP Partners in migrating to the latest SolarWinds MSP products

  • Work with partners in solving Customer Satisfaction Issues

  • Create Internal Documentation as required

Qualifications

  • Strong Oral and Written Communication Skills

  • Dynamic Presentation Skills

  • Strong knowledge of Microsoft Server Management (AD, DHCP, DNS)

  • Good understanding of Networking Technologies (TCP/IP, subnets, firewalls, routing)

  • Powershell Scripting /or other scripting experience

  • Experience working with: Cloud Platforms (Azure, AWS, GCP etc), Network management tools (Cisco Meraki, Ubiquiti etc.), Virtualization (ESXi and Hyper-V)

  • Exceptional Troubleshooting Skills

  • Familiarity of RMM Platforms and the ability to come up to speed on new products quickly

  • Major Industry Certification (MCSE, MCSA, MCSD, MCP, CCNA, etc.) an asset

  • 5+ years Hands-On IT experience

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2019-12429

# Positions 1

Category Support

Position Type Regular

Business Group SolarWinds MSP

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