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Solarwinds Inc. Manager, User Experience in Ottawa, Ontario


As a User Experience (UX) leader, you help define and drive the future of SolarWinds product design. You work with our UX leadership team to define UX strategy, envision technically complex UX ecosystems, and inspire teams to push the boundaries of what is possible. You possess a clear passion for user-centered design and have the courage to pursue and push towards forward-thinking visions.

In this role, you will apply your passion for empathy, creativity, and craft to guide research and design processes, mentor members of your team, and collaborate with leaders of other UX, Product Management and Engineering teams to create innovative experiences across SolarWinds’ product portfolio.

You are a great team leader, manager, and systems-level thinker – with strong instincts and outstanding design sensibility – who will provide leadership and direction for a distributed team of designers and researchers. Our ideal candidate has a natural sense for intuitive, clean design solutions, is a passionate advocate for the user, and is committed to creating unexpectedly simple user experiences from complex technical business problems.

User experience is a key part of how we create intuitive, innovative, and beautiful products that people love. We strive to understand our users’ needs and behaviors – translating their perspectives into insights that inform product strategy and design. Our UX team includes interaction and visual designers, researchers and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and build experiences that solve real user needs.


  • Provide leadership, direction, and mentorship for a distributed team of UX Designers and Researchers

  • Lead creative thinking across diverse products and platforms within our portfolio

  • Contribute to the larger SolarWinds user experience vision

  • Build strong relationships and operating rhythms with other business stakeholders to efficiently deliver user experiences that are cohesive, effective, and delightful

  • Be an effective advocate for user-centered design in a dynamic business climate; championing a user-centric focus at the intersection of design, product management and engineering

  • Ensure the success of product releases through proper prioritization, efficient design processes, and strong integration within our product development lifecycle


  • 10 years of experience in UX Design, UX Research or related fields

  • 3 years of experience managing or leading UX Design or UX Research teams

  • Professional portfolio of work demonstrating excellence in digital product design/research and a solid execution of user-centric design processes

  • Effectiveness working with a distributed team to deliver efficient design solutions

  • Effectiveness in working across organizational boundaries to define, manage, and prioritize work

  • Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization


  • University qualification in the field of HCI or UX Design or the equivalent

  • Background working with IT management software and users

  • Understanding of Lean, Agile, Scrum or similar product development approaches

  • Experience working in enterprise software space


Location CA-ON-Ottawa

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2020-14258

# Positions 1

Category (Candidate Search) Engineering

Position Type Regular

Business Group MSP

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