Solarwinds Inc. Customer Success Representative in Ottawa, Ontario
SolarWinds MSP is the preferred global supplier of remote monitoring and management technology and business support services for managed service providers. Our proven platforms offer the right combination of technology, people and processes, which help IT service providers to deliver highly profitable managed services to small and medium-sized businesses.' With over 40,000 end user licenses deployed and over 2,200 partners in 30 countries, SolarWinds MSP is growing its sales team to match customer demand.
We are currently seeking a Customer Success Representative who will be responsible for client satisfaction, account management, and licensing negotiations in an assigned territory. Working on a small and growing team, within a highly competitive and fast paced industry; to minimize customer turnover while ensuring our partners are utilizing the right products to help them grow their business.
The candidate will:
Work closely with our growing client base, as well as sales and technical departments within the company, to ensure customer retention and satisfaction
Achieve retention targets by assisting our partners with licensing adjustments, and acting as our partners’ internal liaison to resolve any outstanding issues
Addressing current client concerns, as well as pro-actively identifying problems that could arise; and implementing a plan of action that will ensure a timely resolution
Re-establish our value proposition and defend against competitive pressure to ensure client retention
Understanding the various products/services our company offers and assisting our partners to find the best fit to suit their business needs
Collaborate with finance department on client invoicing
Renewing various types of licensing contracts
1-3 years of experience working in an account management, sales, or customer service role.
Intermediate Word/Excel skills
Strong written and verbal communicator
Post-secondary education an asset
CRM experience (Salesforce.com, MS Dynamix, etc)
Technical acumen e.g. understanding of networks, software, licensing
MSP, Vendor, VAR, Channel experience and understanding
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
Job ID 2019-13000
# Positions 1
Category (Candidate Search) Sales
Position Type Regular
Business Group MSP