Join Your Dream Team

Solarwinds Inc. MSP Account Manager in North Sydney, Australia


We are SolarWinds MSP the world’s leading SaaS based software developer for IT Service Management Platforms. We develop and operate a set of global SaaS solutions including; Remote Monitoring and Management systems, Managed Security solutions, Data Backup, and eMail security. Our platform is available 24 x7 and services thousands of customers worldwide.

We currently have a great growth opportunity for an MSP Account Manager in our Sydney office. This role is responsible for selling into our existing customer base.


  • Conducting regularly scheduled customer business training workshops in a variety of settings including live, instructor-led sessions in person and over the telephone/internet

  • Training of customer personnel on business methodology related to SolarWinds MSP University’s managed services models in a professional and competent manner, to ensure customer satisfaction

  • Creating sales and marketing materials for customer use

  • Regular communication with all customers in assigned territory, and facilitating issue resolution of all issues uncovered

  • Achieve sales and retention targets within assigned territory

  • Representing SolarWinds MSP message at summits, seminars and trade shows

  • Regular reporting to management on activities, territory initiatives, and pipeline


  • University or college degree

  • 2 to 3 years of relevant sales experience

  • Experience working in a VAR or IT services environment is highly desirable

  • Experience in a channel sales role is an asset

  • Territory management skills is an asset

  • Excellent English communication skills, both written and verbal is required

  • Excellent presentation and verbal communication skills, especially in a one-to-many presentation setting both live (in person) and over the phone/internet

  • Must display self-discipline necessary to interface effectively with customers, management, and all levels of employees

  • Excellent problem-solving and adaptive thinking characteristics. Ability to weigh many situational factors and be able to recommend appropriate solutions

  • Ability to learn quickly, adapt to a variety of customer situations and work independently

  • Ability to innovate and create new solutions and materials

  • Must be able to read and effectively and interpret general business documentation

  • Must have experience creating marketing content and/or layout design


SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2019-12479

# Positions 1

Category (Candidate Search) Sales

Position Type Regular

Business Group SolarWinds MSP

Not Ready to Apply?
Stay in touch with us and we will reach out to you when new opportunities open up.