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Solarwinds Inc. Data Analyst, Senior in Morrisville, North Carolina


SolarWinds’ mission is to make IT work by arming technology pros with the solutions they need to solve today’s IT challenges. With more than 250,000 customers worldwide, SolarWinds users are loyal and passionate tech pros, and they depend on our products to solve their day-to-day IT management challenges quickly and easily.

SolarWinds Service Desk is a cloud-based IT service management solution built to streamline the way IT provides support and delivers services to the rest of the organization. Due to our rapid growth, we are currently seekingan experienced Product Analytics Specialist who knows how to drive insights from data and can help us unlock its potential.

As a 100% SaaS product line we want to dig deep into our platform and take data analytics to the next level by helping our product, marketing and sales teams gain insights into how our customers are using our products and how they grow the usage and adoption adoption of our platform.


  • Build data driven product-insight definitions to meet the needs of the product, marketing and sales teams

  • Evaluate, select and implement tools and technologies for product analytics

  • Work closely with our product managers to help drive product improvements based on product usage insights

  • Provide analytics and build reports for the different stakeholders in SolarWinds and enable them to leverage the product insights

  • Assist in the development of capabilities and performance measurements.

  • Respond to ad-hoc analytic requests


  • 4+ years of data analytics or data science experience with at least 2 year of experience in a software product company

  • Proven experience in building insights out of product usage data in SaaS environments.

  • Proven background in analytics tools such PowerBI, Tableau, Pendo and Google Analytics

  • Background in Enterprise Software and with the Enterprise market segment is a plus

  • Excellent people skills to interact with staff, colleagues, cross-functional teams and third parties. Team player!

  • Bachelor’s degree in statistics, mathematics or computer science. MBA is a plus

Location US-NC-Morrisville, NC

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2020-14044

# Positions 1

Category Engineering

Position Type Regular

Business Group ITSM

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