Solarwinds Inc. Sr. Customer Retention & Renewal Representative in Miami, Florida
SolarWinds provides powerful and affordable IT management software to more than 250,000 customers worldwide – from Fortune 500 enterprises to small businesses. Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today’s complex IT environments.
This position is responsible for actively managing customer accounts, resolving customer issues, and collecting customer software renewals for support/updates on SolarWinds products.
Following up on assigned customer software renewal quotes and/or generate custom quotes to close prior to expiration
Verifying pricing, licenses, expiration dates with customers and resellers globally
Working with customers to resolve any issues which may be preventing them from maintaining a relationship with SolarWinds
Maintaining accurate customer master record including licenses, software expiration dates, shipping address, updating customer contact information
Working with various departments across the organization to advocate for the customer and work together to resolve any issues
Resolving order issues with customer service and order management
Performing other administrative support duties as requested
Experience is a sr. rep role or equivalent
5+ years’ experience in quota carrying role
1-2 years’ experience in technical sales
Excellent customer service skills
Excellent communication skills both oral and written
Excellent problem solving skills
Good computer skills
Ability to multi-task and track multiple issues
Previous experience with CRM, NetSuite and/or SalesForce is a plus
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
Job ID 2019-13783
# Positions 1
Position Type Regular
Business Group Core IT