Solarwinds Inc. Learning & Development Manager, Sales Effectiveness in Lehi, Utah

Overview

At SolarWinds (NYSE: SWI), we are focused on making software for IT professionals. Our business model is fast-paced and user-centric, emphasizing speed to value and just-in-time problem solving. Our sales enablement managers equip our ISRs and partner salesforces to hit the ground running and provide continuing education to deepen their knowledge and make them more successful.

This job is for you if you:

  • Are a partner to the business on improving performance through learning

  • Can quickly learn technical concepts and communicate those to other people

  • Love to build and deliver interactive and engaging learning solutions in multiple formats (e-Learning and instructor-led)

  • Have a natural talent and desire to facilitate live learning virtually or in person

  • Have a passion for the fast-pace and intensity of the sales floor

  • Would enjoy the challenge and creativity needed to get it right for our unique global business and people

Responsibilities

  • Design and develop timely and effective learning solutions in multiple formats (ILT, vILT, digital formats, performance supports, and on-the-job development) for SolarWinds’ and our Partners’ salesforce

  • Leverage expertise in instructional systems design, the software business, and inside sales acumen to custom build and deliver highly consumable content on sales processes, sales skills, product and technical training

  • Serve as program manager for the North America new hire on-boarding program, continuing education initiatives, product release training, and product certifications; responsible for localization, coordination, design, development, delivery, evaluation and ongoing analysis for constant improvement

  • Build, tailor, and/or deliver learning for quarterly events with channel partners

  • Develop and maintain positive and productive relationships with key stakeholders including sales leaders, sales engineers, product marketing, renewals, and L&D

  • Develop and maintain subject matter expertise on our core products, including the underlying technology, customer personas and pain points, use cases, etc.

  • Make optimal use of our internal knowledge management systems, business applications and learning management systems for program coordination including registration, assignments, tracking, reporting, testing, and evaluation 

Targeted Capabilities:

  • Instructional Design: working knowledge of how adults in general - and salespeople specifically – learn; can translate learning needs into learning objects that measurably achieve required objectives

  • Sales Acumen: understanding of prospects and a sense of how to approach a sale

  • Technical Knowledge: business-level understanding of IT concepts including networks, systems, and virtualization technology

  • Communication: crisp, compelling and practical style of writing, editing, speaking

  • Confidence: executive presence to credibly and confidently work with reps and sales leadership in and out of the classroom

  • Facilitation: facilitation skills that drive high levels of participant engagement

  • Collaboration: able to partner with the business to identify and address the root causes of performance needs to improve sales metrics

  • Program Management: able to prioritize, scope, plan, and execute to independently move projects forward in a fast-paced, global environment

  • Initiative: able to solve problems and ask for help when needed in order to independently move self and projects forward, in a fast paced, high volume culture     

Qualifications

  • Bachelor’s Degree required

  • Minimum 5+ years of experience in direct sales and/or channel with demonstrated sales training experience designing and delivering sales and/or technical training, ideally in a software or sales environment

  • 1+ years of experience designing and developing self-paced training (Articulate360 preferred)

  • Experience in a fast-paced, iterative organization

  • Demonstrated passion for sales training

  • Proven success as a facilitator

  • Experience with with sales CRM systems a plus

  • Ability to occasionally travel to other SWI offices domestically and internationally

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2018-11701

# Positions 1

Category HR

Position Type Regular

Business Group SolarWinds