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Solarwinds Inc. Local IT Support Specialist in Krakow, Poland

Overview

SolarWinds is looking for an IT Support Specialist, who will be responsible for the day to day running of IT in the Krakow office.

In this role, you will need to work closely with the Global IT team and on-site leaders to ensure that the IT infrastructure matches the needs of the office and any issues are resolved in a timely manner. You will also offer support to end users globally.

Responsibilities

What would you do?

  • Provide first level assistance to internal employees, both on-site and remotely

  • Document, track, and monitor the issues to resolution

  • Provide standard onboarding/training of employees

  • Configure and deploy PCs/laptops/MacBooks, create various accounts, provision phone

  • Install, configure, and support MS productivity suites, security software, etc.

  • Provide hardware troubleshooting of laptops, desktops, and misc. electronic devices

  • Plan hardware and service requirements for the Krakow office, cooperate with vendors to ensure all recources are delivered in a timely manner

  • Manage Administrative local privileges on desktops/laptops

  • Provide de-provisioning of outgoing employees

  • Assist in the administration of Active Directory

Qualifications

  • 2+ years experience supporting Windows desktop/laptop PCs; experience in supporting Mac OS will be a plus

  • 2+ years experience using Active directory

  • Ability to provide support for standard software packages including MS Office products, virus software, web browsers as well as basic network support

  • Experience troubleshooting hardware issues and replacing hardware on both desktop, laptop PCs, printers, and Audio visual equipment.

  • Good Troubleshooting skills with Windows 10, Mac OS

  • Good verbal and written communication skills in Polish and English

What awaits for you besides the top technology and great coworkers?

Among the many benefits are a competitive salary, bonuses, and growth opportunities.

We promote self-education and support you in learning new things – through conferences, learning tutorials and mentors. You can enjoy comfortable office spaces with free and tasty coffee, snacks, game room, soft chairs and PS4.

You can bike to work and find colleagues who do same sports as you do.

We provide MultiSport, flexible working hours, free English classes at the office, private health insurance and fruits in the kitchen.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2019-13390

# Positions 1

Category (Candidate Search) Information Technology

Position Type Regular

Business Group Core IT

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