SolarWinds Jobs

Join Your Dream Team

Job Information

Solarwinds Inc. Trainer, Customer Success in Fort Bonifacio, Philippines

Overview

SolarWinds® MSP delivers comprehensive, scalable IT service management solutions to empower MSPs of every size.

Responsibilities

  • Develop and maintain training programs to support the onboarding of new Customer Success team members including training on products, billing, customer service, and customer relationship management

  • Facilitate in-person and virtual live training sessions

  • Develop and maintain job aids that can be used to support the performance of Customer Success team members

  • Assist the team in preparing the department for upcoming product launches including coordinating training, writing documentation, and preparing training

  • Collaborate with cross-functional team members to identify and prioritize training needs for the department

  • Utilize impact and feedback data to consistently improve training and enablement program offerings

Qualifications

  • 2+ years of training program development and facilitation experience

  • Strong content development and training facilitation skills

  • Knowledge of adult learning principles and theories

  • Demonstrated ability to successfully coordinate training projects

  • Strong written and verbal communication skills

  • Prior experience in a customer success/ account management role preferred

  • Prior experience creating synchronous online training and self-paced eLearning preferred

Location PH-Fort Bonifacio, Taguig

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2020-14104

# Positions 1

Category (Candidate Search) Product

Position Type Regular

Business Group MSP

Not Ready to Apply?
Stay in touch with us and we will reach out to you when new opportunities open up.

DirectEmployers