Solarwinds Inc. Senior Salesforce Administrator in Fort Bonifacio, Philippines
We are seeking a Senior Salesforce Admin who will have primary responsibility for configuration, administration, performance management and operational support for Service Cloud and Knowledge which is used by our Support and Customer Success teams. The successful candidate will work with Support and Customer Success leaders to identify opportunities to leverage Service Cloud to enhance internal and external customer experiences. The position will be a member of our Support Operations team.
Responsible for initial configuration and ongoing support of Service Cloud for our global Support and Customer Success teams
Coordinates with other SF admins in the company to accomplish system wide projects
Manages all ongoing projects related to Service Cloud including interfacing with development and/or IT teams
Direct involvement and/or oversight of developing and documenting requirements, specifications, process flow, application design/configration for Service Cloud configuration or integrations with other systems including data warehouse, Tableau, and CTI applications
Works closely with business leaders to transform business requirements into Service Cloud projects. Candidate will be responsible for requirements specifications, project signoffs and project implementation.
Understands how changes to speciﬁc technology platforms will affect other systems and anticipates, quantiﬁes and resolves potential issues
Fulfills commitments on-time and proactively addresses commitments that are in jeopardy
Acts as the primary point of contact for day to day user requests
Thinks and operates at a strategic level and champions the business objectives of Customer Success and Technical Support business functions
Create and maintain system documentation for fields, processes and workflows
Responsible for planning, testing of new Service Cloud releases
Bachelor's degree in technical field or equivalent work experience
Demonstrated technical proficiency and administration of Sales Force platform including Service Cloud (5+ years experience) including strong understanding of Salesforce.com best practices
Detail oriented, well organized, and ability to multi-task in a results oriented business environment
Experience with cross-functional project management of critical business systems including design and project implementation
Excellent written and verbal communication skills and can effectively communicate technical and non-technical concepts across all levels of the organization
Proven experience analyzing and resolving complex processes and technical issues.
Excellent influencing skills
Proven ability to solve problems quickly and completely
Creative thinker/problem solver
*Certified Salesforce Adminstrator
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
Job ID 2019-12858
# Positions 1
Category (Candidate Search) Support
Position Type Regular
Business Group SolarWinds