Solarwinds Inc. Senior LMS Administrator (night shift) in Fort Bonifacio, Philippines
SolarWinds creates and sells powerful and affordable software, and our products and business model are differentiators in the industry. We focus on speed to value and real time problem solving for the IT professional and other users. As a company, we believe that investing in our employees drives engagement, innovation and results, and this role ensures our programs happen seamlessly to create a positive and effective employee experience.
The LMS Administrator is the primary owner of the company’s Learning Management Systems, responsible for the overall health and optimization of the systems used by multiple learning teams for both internal and external learners. In this individual contributor role, you will be responsible for the technical management of the LMS, working directly with the LMS vendor, responsible for system upgrades, maintenance, enhancement and troubleshooting; ongoing training and support for end users, content publication, and reporting. This role will work with the various stakeholders to make sure the system requirements are reviewed and implemented with the technical parameters. This role will report to the manager of HR technology.
This role is made for you if you:
Have a passion for helping others
Are known for your attention to detail and proactive organization skills
Can quickly master new technologies in the learning and reporting space
Thrive in a collaborative, fast-paced environment
Oversee administration and operations of learning management system including, system configuration, coordination with the LMS vendor as needed, user administration, process improvement / automation, access controls, issue and escalation management, and system training.
Consult and partner with learning management system users to understand needs and requirements, and translate them into recommendations for the best user experience
Collaborate with multiple learning leaders to assess needs, streamline manual processes by automating them, ensure system is optimized, accurate reports are generated, and features/functions are utilized
Act as the liaison with any development teams that need to access and pull data from the LMS system for special projects.
Tests all changes to the LMS and ensures accurate audience assignment and assessment scoring
Manage multiple domains for internal and external learning audiences, as well as administering multiple system domains serving diverse learning groups, while working with the stakeholders to help them optimize the learner experience.
Lead the sunsetting and implementation of learning management systems as needed, including the migration of pathways, and supporting/training the team to load materials and data across multiple learning teams
Partner with IT, HRIS, and LMS vendor as needed to support system integration and technical aspects of platform
Document system functionality via job aids, videos, or other training modalities
Determine process/automation improvement opportunities
Train new LMS users on the basic use of the system’s self-serve functionalities as needed
Serve as the primary point of contact for LMS and 3rd party content vendors
Train the various teams on how to upload and maintain learning management system self-directed content including eLearning courses, videos, documents, etc.
Respond to learning management system questions from end users and other system administrators in a timely fashion
Work with the stakeholder groups and train as needed on how to create, upload, maintain, and report on system data including: enrollment, attendance, tests, surveys, etc.
Recommend content policies and best practices
Implement new learning technology as assigned, and ensure it fits within our learning ecosystem
Ensure governance of system and updates to support the business needs and remain compliant
Other duties as assigned
LMS system administration; Saba cloud and Litmos preferred
MS Office Suite
SharePoint, intermediate level
Virtual meeting software (e.g. WebEx)
Qualifications and Experience
College degree in computer science or database administration or equivalent experience
Technical skillset and experience
Database administration, management, and analysis
3-5 years of HR system administration experience
1-3 years supporting a training organization
1-3 years of learning management system administration
NOTE: This role is based in our office in Manila, Philippines and requires daily, onsite presence.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
Job ID 2019-13649
# Positions 1
Category (Candidate Search) HR
Position Type Regular
Business Group Core IT