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Solarwinds Inc. Renewals Sales Coordinator, Associate in Fort Bonifacio, Philippines

Overview

New hire will be working out of theinbox. Candidate will be working the night shift, preferably starting at 10-11:00 pm Manila time.

Responsibilities

  • Management of Renewals Sales Team inbox – respond to inquiries and distribute incoming requests to relevant renewal sales reps

  • Identify customer issue and direct to the correct department - eg sales, support, customer service, etc.

  • Understand the SolarWinds Renewal value, process, timelines and explain this to both customers and partners

  • Work with external partners on renewals related issues

  • Overcome customer challenges and objections regarding their renewal completion

  • Execute co-term and merge requests

  • Ensuring all orders received are correct and sent to our finance team for processing

  • Resolve any issues relating to those orders

  • Represent Solarwinds in a professional manner as potential first line of interaction for customers and partners

Qualifications

  • Excellent written and verbal communication skills with strong attention to detail

  • Strong solution driven problem-solving skills

  • Ability to multi-task in a high pace environment

  • Strong cross-functional team skills

  • Excellent organizational and project management skills with ability to operate on a wide range of topics and projects at one time

  • Strong background and experience using CRM (ideally Netsuite)

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2019-13376

# Positions 1

Category (Candidate Search) Sales

Position Type Regular

Business Group Core IT

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