Solarwinds Inc. Renewals Sales Coordinator, Associate in Fort Bonifacio, Philippines
New hire will be working out of theinbox. Candidate will be working the night shift, preferably starting at 10-11:00 pm Manila time.
Management of Renewals Sales Team inbox – respond to inquiries and distribute incoming requests to relevant renewal sales reps
Identify customer issue and direct to the correct department - eg sales, support, customer service, etc.
Understand the SolarWinds Renewal value, process, timelines and explain this to both customers and partners
Work with external partners on renewals related issues
Overcome customer challenges and objections regarding their renewal completion
Execute co-term and merge requests
Ensuring all orders received are correct and sent to our finance team for processing
Resolve any issues relating to those orders
Represent Solarwinds in a professional manner as potential first line of interaction for customers and partners
Excellent written and verbal communication skills with strong attention to detail
Strong solution driven problem-solving skills
Ability to multi-task in a high pace environment
Strong cross-functional team skills
Excellent organizational and project management skills with ability to operate on a wide range of topics and projects at one time
Strong background and experience using CRM (ideally Netsuite)
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
Job ID 2019-13376
# Positions 1
Category (Candidate Search) Sales
Position Type Regular
Business Group Core IT