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Solarwinds Inc. Manager, Technical Training in Fort Bonifacio, Philippines

Overview

SolarWinds® MSP delivers comprehensive, scalable IT service management solutions to empower MSPs of every size.

We are seeking an experienced training manager to join our APAC technical training team. As the manager of training staff, you will work with the Technical Support department to ensure that effective, high-quality learning content and programs are developed to meet our business needs.

Responsibilities

  • Identify learning needs including training and performance improvement programs

  • Design and manage learning programs aligned to the business goals of the department and the company

  • Develop the skills and knowledge of the APAC training team, including identifying upskilling needs, coaching, and conducting performance reviews

  • Daily management of the APAC training team to ensure quality and efficiency in training programs

  • Collaborate with members of the training team, support department, and other business units to design an effective educational journeys for internal staff within the department and our customers

  • Assist as needed with designing and developing learning content such as videos, interactive eLearning modules, presentations, demos, simulations, activities and assessments to be used in technical trainings

  • Post learning content to the company learning platforms following outlined procedures

Qualifications

  • Bachelor’s degree in a technical or training and development related field

  • Formal education in training and development including instructional design, measuring training impact, and learning technologies

  • 3+ years of experience in a training management role

  • Proven experience with designing and developing technical courses required

  • Proven experience with designing and managing learning and/or performance improvement programs

  • Proven project management experience

The ideal candidate is a:

  • Self-starter

  • Seeks challenges and takes ownerships

  • Obsesses over customer success

  • Executes with passion

  • Is goal and metric driven

  • Continuously seeks to learn new skills

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2019-12728

# Positions 1

Category (Candidate Search) Product

Position Type Regular

Business Group SolarWinds MSP

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