Solarwinds Inc. Manager, Customer Success in Fort Bonifacio, Philippines

Responsibilities

Lead a team of customer success reps (account managers) and a team of technical onboarding delivery reps

Help create this group in Manila for SolarWinds (start up mentality)

Help the team achieve maximum success by effectively hiring top performers, training them, working effectively cross functionally within the organization and working effectively to deliver great customer outcomes

Hold your team accountable to delivering

Guide the team in effective customer issue resolution

Exemplify an outcome/results-oriented approach

Manage team to achieve quarterly goals and provide clear reporting on metrics

Cultivate a deep bench – helping your team to develop a consultative skill set to enable stronger customer relationships

Qualifications

5+ years of managerial experience in customer success, account management and/or professional services delivery

Strong working knowledge of Salesforce and Gainsight

Excellent organizational and influencing skills

Superior English written and communication skills

Results oriented

Strong aptitude for prioritizing, training and delivering results through others in a fast paced environment

Data-driven thinker with the ability to analyze and synthesize information

Excellent customer experience acumen with a history of teams that deliver great customer outcomes

Strong leader with a background in leading customer success and / or professional services delivery teams

Willing to work night shift

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2018-12055

# Positions 1

Category (Candidate Search) Support

Position Type Regular

Business Group SolarWinds