Solarwinds Inc. Customer Retention Renewal Rep, Intermediate in Fort Bonifacio, Philippines
This position is responsible for handling a large volume of transactional size renewal opportunities, resolving customer issues, and collecting customer software renewals for their SolarWinds products prior to expiration date of the software.
SolarWinds provides powerful and affordable IT management software to more than 100,000 customers worldwide - from Fortune 500 enterprises to small businesses. Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today's complex IT environments.
SolarWinds' growing online community, thwack, is a gathering-place for problem-solving, technology-sharing, and participating in product development for all of SolarWinds' products.
Maintain large volume of renewals
High call and email volume daily
Maintaining accurate customer master record including licenses, software expiration dates, shipping address, updating customer contact information
Working with customers to resolve any issues which may be preventing them from maintaining a relationship with SolarWinds
Following up on assigned customer software renewal quotes and/or generate custom quotes and present to the customer
Verifying pricing, licenses, expiration dates with customers and resellers globally
Resolving order issues with customer service and order management
Responsible for accurately managing pipeline, forecasting, and committing deals daily and weekly
Performing other administrative support duties as requested
Achieve monthly quotas and cumulative target
Passion for sales
Excellent customer service skills
Excellent communication skills both oral and written
Excellent problem-solving skills
Good computer skills
Ability to multi-task and track multiple issues
Enjoys working in a fast paced, team focused environment
Previous experience with CRM - NetSuite and/or SalesForce are a plus
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
Job ID 2019-13418
# Positions 1
Category (Candidate Search) Sales
Position Type Regular
Business Group Core IT