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Solarwinds Inc. Application Administrator, Intermediate in Fort Bonifacio, Philippines

Overview

SolarWinds is seeking a skilled Salesforce Administrator in Manila to join our global Business Applications team. Operating in tandem with our regionally based Administrators on a regular basis, this role will primarily be responsible for the stewardship of master data and recurring processes inside our Salesforce instance. The role will also include various ad-hoc projects, including but not limited to, targeted data enrichment, research and resolution of specific data discrepancies, report design and distribution, and cross departmental collaboration, among others.

Responsibilities

  • Monitor data quality Dashboards on an ongoing basis, updating data exceptions to conform them to expected internal data standards

  • Support Sales and Marketing performance reporting, partnering closely with various Sales and Marketing teams to understand their critical priorities and data needs

  • Monitor incoming Lead volumes on an ongoing basis to ensure high accuracy in incoming data and, in collaboration with the regional Administrators, raise up any noted or perceived issues with our data integrations

  • Monitor incoming requests from business stakeholders, research and resolve data exceptions, make decisions, implement changes in Salesforce, communicate decisions with stakeholders and close out requests

  • Build and maintain documentation for all processes and methodologies used to create data quality reporting

  • Aggregate and summarize large amounts of data into easily consumable information for business stakeholders

  • Ensure that all Reports and Dashboards produced are thoroughly checked for accuracy and that any unusual exceptions are appropriately investigated and highlighted

  • Assist in the management of security and GDPR related process, controls and requests

  • Provide quick-turn-around responses to ad-hoc project and data queries

Qualifications

  • 5+ years of Salesforce Administration experience, including Sales and Service Cloud, Communities, email and data driven platform integrations, and thorough knowledge of the Lightning platform

  • Experience with Salesforce data management tools (Data Loader, DemandTools, etc) highly preferred

  • Advanced proficiency in Excel and other Microsoft Office applications

  • Must be able to work efficiently with a distributed team of Salesforce Administrators to ensure required change coordination and management

  • Excellent skills in self-audit - careful documentation of process, testing changes thoroughly, and ability to interpret results to verify accuracy or identify anomalies

  • Ability to work independently and remain flexible and motivated to work in a fast-paced environment

  • Strong organization skills with a proven passion for data quality discipline

  • Solid written and verbal communication skills

Location PH-Fort Bonifacio, Taguig

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2020-14079

# Positions 1

Category (Candidate Search) Information Technology

Position Type Regular

Business Group Core IT

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