Solarwinds Inc. Sales Engineer Intermediate in Durham, NC, North Carolina
SolarWinds MSP is a recognized market leader in MSP business transformation solutions. Our systems and support provides the most comprehensive solutions on the market today and includes: N-central, the industry leading remote monitoring and management automation platform, dedicated Partner Development Specialists, self-directed education modules, customizable sales and marketing collateral, and helpdesk support services. These products help service providers quickly ramp-up and deliver the broadest range of new managed services at the lowest service delivery cost.
Thousands of MSPs use Solarwinds MSP solutions to deliver scalable, flexible, profitable managed services to over 100,000 SMBs worldwide. With offices in North America, Europe and Australia, SolarWinds MSP is 100% channel-friendly and maintains strategic partnerships with Microsoft, Intel, IBM, CA and Cisco, among others.
We are growing our Durham office and are seeking a SALES ENGINEER. This role will be responsible for managing all technical aspects of a company’s relationship with its customers. They work closely with the sales and business account management team to win new business and increase sales to existing customers. By providing top-quality technical service before and after a sale, the SALES ENGINEER is responsible for all technical aspects pertaining to sales functions.
Pre-sales activities include:
Pre-Sales product demonstrations via web-meeting
Manage prospect evaluations and provide technical assistance during the trial process
Provide pre-sales support via online support tools
Provide trial orientations and walkthroughs focusing on Solarwinds MSP strengths and capabilities
Field competitive questions as they arise.
Post-sales activities include:
Work with Partners to assess and address client requirements during deployment Solarwinds MSP remote monitoring and management solution.
Offer design and configuration best practices to partners when deploying Solarwinds MSP products to client networks
Problem identification and resolution during deployment
Deliver product training to both Partners and support staff, where needed
3 years experience as a field/networking technician or System Administrator
Ability to effectively convey the product message and value proposition through technical demonstrations, trade show presentations, and onsite training engagements
Strong communication, presentation and client management skills
Ability to demonstrate planning, organization, implementation and time management skills
Thrive in a dynamic, fast paced work environment
Ability to work with little or no supervision
Highly motivated self-starter
Previous experience with RMM platforms
Field work/customer facing roles or duties
Desirable industry certifications (MCSE, CCNA, etc.)
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
Job ID 2018-10627
# Positions 1
Position Type Permanent
Business Group SolarWinds MSP