Solarwinds Inc. Order Processor, Associate in Durham, NC, North Carolina
The Provisioning Specialist will assist Revenue Operations and Sales Teams with managing the Contract-to-Bill process for the SW usage based products. They will be the prime resource for billing and pricing inquiries to both internal and external customers.
Collaborate with the Sales team and other functional areas to ensure customer accounts are provisioned/created accurately per Agreement terms within Service Level Agreement (SLA) timeframes
Analyze data and reports for accuracy and makes corrections as needed
Manages all usage based billing inquires & assist with auditing customer usage to ensure correct entitlements
Prime on management of all usage based billing mailboxes and cases
Coordinating Cancelation requests with retention team and within product and billing tools
Monitoring consumption, overage and expired trials with active usage
Reporting as requested related to primary functions
Assists with system testing of new product offerings and functionality
Monitor and support usage transactions ensuring the capture of all related usage is passed on for customer billing and that all subscriptions reflect accurate pricing.
Works with Product Development and other finance functions on new product pricing and upcoming functionality releases to minimize impact to billing schedule.
Completes additional projects and tasks related to Revenue Operations as they arise
2+ years of experience working for cloud business software application is highly desired
Associates degree in Business, Finance, or related field required.
Strong analytical and technical skills
Ability to work independently and cross functionally
Strong interpersonal communication and exceptional problem solving skills
Ability to prioritize multiple functions and tasks efficiently
Must be able to meet deadlines and handle stressful situations
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
Job ID 2018-10986
# Positions 1
Position Type Permanent
Business Group SolarWinds MSP