Solarwinds Inc. Order Processor, Associate in Durham, NC, North Carolina


The Provisioning Specialist will assist Revenue Operations and Sales Teams with managing the Contract-to-Bill process for the SW usage based products. They will be the prime resource for billing and pricing inquiries to both internal and external customers.


  • Collaborate with the Sales team and other functional areas to ensure customer accounts are provisioned/created accurately per Agreement terms within Service Level Agreement (SLA) timeframes

  • Analyze data and reports for accuracy and makes corrections as needed

  • Manages all usage based billing inquires & assist with auditing customer usage to ensure correct entitlements

  • Prime on management of all usage based billing mailboxes and cases

  • Coordinating Cancelation requests with retention team and within product and billing tools

  • Monitoring consumption, overage and expired trials with active usage

  • Reporting as requested related to primary functions

  • Assists with system testing of new product offerings and functionality

  • Monitor and support usage transactions ensuring the capture of all related usage is passed on for customer billing and that all subscriptions reflect accurate pricing.

  • Works with Product Development and other finance functions on new product pricing and upcoming functionality releases to minimize impact to billing schedule.

  • Completes additional projects and tasks related to Revenue Operations as they arise


  • 2+ years of experience working for cloud business software application is highly desired

  • Associates degree in Business, Finance, or related field required.

  • Strong analytical and technical skills

  • Ability to work independently and cross functionally

  • Strong interpersonal communication and exceptional problem solving skills

  • Ability to prioritize multiple functions and tasks efficiently

  • Must be able to meet deadlines and handle stressful situations


SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2018-10986

# Positions 1

Category Finance

Position Type Permanent

Business Group SolarWinds MSP