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Solarwinds Inc. Technical Writer in Dundee, United Kingdom

Overview

SolarWinds MSP is the leading global provider of complete IT management and automation solutions for Managed Service Providers (MSPs). At SolarWinds, we are fanatical about putting our users first in everything we do. Our customers are relying on us to help them get their products installed and configured quickly, and show them how to get value from our powerful tools.

In the Information Development group, we strive to provide real guidance, not a laundry list of features. We put ourselves in customers’ shoes to gain the insight and inspiration we need to answer questions they don’t even know they need to ask. We are a multi-talented team of technologists, writers, and expert critics working together with product managers and software developers to create great products that IT professionals love to use.

Responsibilities

Primary Job Responsibilities

The role of Technical Writer supports several key aspects of SolarWinds success:

  • Develops technical content to support product delivery and maintenance.

  • Develops Knowledge Base articles for internal and external customers.

Qualifications

At SolarWinds, we are fanatical about putting our users first in everything we do. The IT pros who use our products every day are relying on us to help them get their products installed and configured quickly, and show them how to get value from our powerful tools. To become a member of the Technical Content team at SolarWinds, you’ll need the following:

  • Must be able to work on site in Dundee.

  • Relevant experience in a Software technology environment working as a technical writer.

  • Ability to describe complex and technical topics clearly and accurately in a way that is appropriate for the target audience. This one is important. Our products do some pretty cool stuff, and we need to be able to communicate it clearly to our users.

  • Strong communication, interpersonal and presentation skills for interacting with team members. You need to be able to comfortably interact with members on your immediate Technical Content team, as well as Development, Support, and all of the other teams at SolarWinds that come together to bring our products to the greater IT community.

  • Excellent English writing and comprehension skills.

  • Willingness and ability to organise a varied workload.

  • Demonstrated ability to work and adapt in a fast-paced environment. Not kidding with this one. It’s fast, but it’s fun.

  • Proficiency with HTML and CSS. Familiar with best practices for web content.

Preferences:

  • Experience writing for cloud monitoring and management software.

  • Working knowledge of Atlassian Confluence, TechSmith Camtasia and MadCap Flare.

  • Experience writing using Minimalism techniques, Structured Authoring, or Information Mapping techniques.

#LI-SW2

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2019-12537

# Positions 1

Category (Candidate Search) Support

Position Type Regular

Business Group SolarWinds MSP

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