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Solarwinds Inc. Senior Director, Sales Engineering in Cork, Ireland

Overview

SolarWinds provides powerful and affordable IT management software to more than 250,000 customers worldwide – from Fortune 500 enterprises to small businesses. Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today’s complex IT environments.

Due to our growth and market demand we are currently seeking a Senior Director of Sales Engineering. This role will be responsible for managing all facets of the assigned Sales Engineering teams for EMEA. The primary role of Sales Engineers is to assist our sales organizations achieve their quarterly and annual sales targets, while servicing our install base clients and new prospects. As part of the SolarWinds Sales team, you will provide executive leadership for development and training of Sales Engineering personnel, career planning, and compensation; and ensuring the execution of technical and professional excellence, in the technical aspect of the sales cycle with our Install base clients and new prospects.

If you bring the leadership and experience to make a difference, apply today.

Responsibilities

Your Focus:

  • Establish goals, operational objectives and work plans for the SE management and their team members

  • Review objectives to determine success of Sales Engineering function and communicates to Sales and SE management team quarterly

  • Provide and maintain technical sales support (e.g., product presentations, architecture reviews, application discussions) for key accounts when needed or requested by Sales or SE managers

  • Weekly pipeline management/review and deal forecasting. Provide updates to executive level leadership

  • Identify and solve technical roadblocks preventing deals from moving down funnel

  • Address customer satisfaction issues that have been escalated from other sales/support functions

  • Actively coach technical sales strategy for key deals

  • Oversee the Sales Engineering activities for the largest, most significant accounts in the regions

  • Maintain overall planning for staffing, budgeting and changes within SE function

  • Direct planning for recruiting efforts within the region as required

  • Develop and communicates policies that affect SE function

  • Assure adherence to budgets, schedules and work plans

  • Provide direction and strategy to Senior Managers to ensure operational excellence

  • Actively measure, monitor and adjust resources and activities appropriately to maintain good customer engagement, sales process methodology and utilization

  • Act as a key interface between Sales and Product Management to ensure product features, improvements and issues are being surfaced to the Product organization in a timely manner

  • Provide status updates on scheduling, account status, and other issues to GVP, Sales EMEA

Qualifications

You should also bring the following:

  • MS/BS degree in Business, Computer Science, Business Analytics or equivalent preferred

  • 8+ years experience managing presales organizations; experience managing 30+ technical professionals; demonstrable success managing first, second line managers, and senior technical specialists.

  • 5+ years experience managing a diverse international workforce

  • Strong technical foundation in NPMD, APM, Database, Security or ITSM markets

  • Has solid executive presence, ability to effectively interact with executives within and outside of the company

  • Strong organizational, project management and time management skills.

  • Proven leadership skills in the ability to recruit, mentor, coach and develop employees

  • Experience in key account management and execution of complex sales campaigns

  • Strong performance management and team building skills.

  • Excellent written and verbal communication skills

  • Solid listening skills. Can quickly digest information and respond in an accurate and concise manner. Has the ability to respond appropriately to complex questions.

  • Has a solid ability to troubleshoot a sales cycle

  • Proven sales and marketing capabilities.

  • Excellent collaboration skills with cross-functional organizations, including Product Management & Marketing.

  • Advanced knowledge of enterprise software technology

  • Demonstrated analytical and strategic thinking skills

Travel:

25% US & International

#LI-GM1 INSWI

Location IE-Cork

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2019-13890

# Positions 1

Category (Candidate Search) Sales

Position Type Regular

Business Group Core IT

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