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Solarwinds Inc. On-boarding Specialist, Intermediate in Calgary, Alberta

Overview

SolarWinds MSP is the world’s leading SaaS based Software Developer for IT Service Management. We have a passion for helping IT professionals to get control over an increasingly fragmented technology landscape—to deliver business advantage for their customers and organizations.

We are looking for an energetic, charismatic, and service-oriented Onboarding Specialist. You will play a fundamental role in maintaining and improving our exceptional customer experience, and serve as a trusted advisor to our customers as well as act as an ambassador for our brand.

You will be focused on the on-boarding phase of the customer journey and post-sales technical support activities and will have the ability to make an impact on the overall customer experience and how they view and use our solution and enable confidence in our platform.

Responsibilities

  • Technical Onboarding of new customers, ensuring they are successful their use of our platform, and laying the foundation for a strong relationship going forward.

  • Work side-by-side with customers and provide technical expertise to creatively solve issues that could arise during or post deployment.

  • Drive high levels of customer satisfaction, trust and product adoption by making sound recommendations and listening to customer needs.

  • Continue to develop in-depth knowledge of security tools and industry best practices to maintain strong relationships with customers.

Qualifications

  • A minimum of 1-year direct experience in a software training or customer success position

  • Certifications in network or security related fields will be considered an asset.

  • High school diploma required

  • Experience working with/for IT Consulting or IT Managed Services Provider (MSP) companies would be considered an asset

  • Previous experience working with IT Security related products would be considered an asset

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2019-12881

# Positions 1

Category (Candidate Search) Support

Position Type Regular

Business Group SolarWinds MSP

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