Solarwinds Inc. Technical Support Engineer in Bucharest, Romania

Overview

Do you love client contact and like solving problems? Then we have the perfect job for you!

Location: Bucharest (Email Security Division)

Responsibilities

  • Provide efficient support over ticket system and telephone

  • Monitor new outbound spam campaigns and proactively report these to clients

  • Proactive Spam & Non-Spam message analysis

  • Monitor/analyze/process new Spam outbreaks

  • Process external reports

  • Verify reported spam messages

  • Process external ARF reports

  • Manage outbound delivery queue issues

  • Monitor and manage IP reputations

Qualifications

  • Bachelor degree or higher

  • Excellent English and communication skills

  • Basic Linux skills

  • Proven experience in technical support

  • Interest in security

  • Sharp eye for detail

  • Love for client contact

We offer:

  • A full-time position (40 hours/week)

  • Attractive salary and regular performance-dependent salary increases, annual bonus plan

  • Private medical subscription

  • Modern office facilities located centrally

  • Lots of space for self-development, personal growth, and opportunities to contribute

  • Possibility to get involved in our Social Responsibility Program

  • A team of high performing and passionate colleagues.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2018-10874

# Positions 1

Category (Candidate Search) Support

Position Type Full-Time

Business Group SolarWinds MSP