Solarwinds Inc. Helpdesk Analyst in Bucharest, Romania

Responsibilities

  • Provide first level assistance to internal resources including executives

  • Provide high level of professionalism when dealing with employees

  • Will be required to document, track and monitor the issues to resolution.

  • Provide hardware troubleshooting of laptops, desktops and misc. electronic devices.

  • Provide standard onboarding/training of employees.

  • Configure and deploy desktop/laptop, create various accounts, provision phone,

  • Provide de-provisioning of outgoing employees

  • Delete accounts, deactivate equipment, create backups, etc.

  • Provide Microsoft desktop support:

  • Deployment of new machines (laptops, desktops)

  • Add end user to a corporate domain

  • Manage Administrative local privileges on desktops/laptops

  • Install and configure desktop OS’s (Win10 and Mac OS) for various scenarios.

  • Install, configure and support MS productivity suites; Microsoft Office, Outlook, Lync etc.

  • Install and manage security software on desktops

  • Support VPN users

  • Assist in the administration of Active Directory

Qualifications

  • Good oral and written English communication skills

  • 2+ years Experience supporting Windows desktop/laptop PCs, MAC OS

  • 2+ years Experience using Active directory

  • Ability to provide help desk support for standard software packages including MS Office products, virus software, web browsers as well as basic network support

  • Experience troubleshooting hardware issues and replacing hardware on both desktop, laptop PCs, printers, and Audio visual equipment.

  • Good Troubleshooting skills with Windows 10, Mac OS

  • Knowledge of Active Directory

  • Knowledge on Cisco based Video conferencing administration

  • Knowledge of Microsoft productivity suite

  • Working knowledge of TCP/IP networks and system troubleshooting (subnets, firewall concepts, ports, and routing)

  • Knowledge of DNS, DHCP, email and IP routing

  • A+, Microsoft, or Cisco certifications are an asset

  • Systems administration experience is an asset

  • Experience in a call centre is an asset as phone and remote support is common

We offer:

  • A full-time position (40 hours/week)

  • Attractive salary and regular performance-dependent salary increases, annual bonus plan

  • Private medical subscription

  • Gym Subscription

  • Life & disability insurance

  • Extra leave days for seniority acquired within the company

  • Modern office facilities located centrally

  • Lots of space for self-development, personal growth, and opportunities to contribute

  • A team of high performing and passionate colleagues.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2018-12034

# Positions 1

Category (Candidate Search) Information Technology

Position Type Regular

Business Group SolarWinds MSP