Solarwinds Inc. Account Manager in Bucharest, Romania

Overview

SolarWinds makes IT easy. Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, SolarWinds has a deep connection to the IT community.

We’re Geekbuilt.

As an Account Manager withing Solarwinds MSP you will be offering email protection and archiving solutions that help protect businesses from spam, viruses, phishing, malware, ransomware, and other email-borne threats.

Ready to enter the world of IT professionals?

Responsibilities

  • Ensure client satisfaction

  • Be the personal contact for your accounts, knowing their ins and outs, and always being available for assistance. In this relationship you keep an eye on following the AM procedure:

  • Onboarding experience of the client.

  • Correct and complete product understanding & usage (client activation).

  • You collect feedback about our solutions & check on any (support) issues that are or have been playing for the client.

  • Timely/ frequency of contact moments, as per the Account Management procedures in the company.

  • Making sure the customers understand and use the license accordingly

  • Minimize churn

  • Through the above, you aim to minimize churn. However, when a customer decides to part ways or wishes to downgrade its license, you will professionally:

  • Deal with downgrades and cancellations according to AM procedure.

  • Provide RSM with feedback to avoid such occurrences in the future.

  • Increase the account value from your assigned clients

  • Besides your focus on retention and satisfaction, you will aim to grow your client accounts in terms of monetary value represented to the company. You will:

  • Meet assigned targets linked to account value growth as well as churn.

  • Inform your clients about, and up/cross-sell services to assigned clients.

  • Actively monitor clients on license (over-)usage.

  • Participate to specific industry event(s) to meet with key customers in person.

Qualifications

  • Bachelor degree or higher

  • Min. 2 years experience in customer service

  • Proficient use of English

  • Result and client oriented

  • Pro-active and independent worker

  • High intrinsic motivation

  • Fast learner

We offer:

  • A full-time position (40 hours/week)

  • Attractive salary and regular performance-dependent salary increases

  • Private medical subscription

  • Gym Subscription

  • Life & disability insurance

  • Extra leave days for seniority acquired within the company

  • Modern office facilities located centrally

  • Lots of space for self-development, personal growth, and opportunities to contribute

  • A team of high performing and passionate colleagues.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2018-12050

# Positions 1

Category (Candidate Search) Sales

Position Type Regular

Business Group SolarWinds MSP