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Solarwinds Inc. Senior Voice Engineer in Brno, Czech Republic

Overview

The Senior Voice Engineer will combine skills in the sphere of Cisco networking and voice infrastructure with knowledge of the Cisco Contact Center application stack and IVR scripting .

You will be responsible for maintaining and troubleshooting the Solarwinds global Cisco phone system , including CallManager, Jabber, and Unified Contact Center Enterprise. This will involve researching and creating new functionality, implementing requested features and analyzing and troubleshooting issues.

ON this position, you will be working with a small global team and will be primarily supporting Contact Center agents and scripts in multiple call centers in several countries.

Responsibilities

  • Designs, configures and maintains Cisco voice infrastructure

  • Identifies, troubleshoots, and mitigates issues with voice infrastructure as they arise

  • Participates in project planning meetings with internal stakeholders, taking requirements and producing technical specifications for deployment

  • Participates in the team on call rotation

  • Identifies potential new technologies and assists in evaluating new processes for implementation in production

Qualifications

  • Experience with administration, troubleshooting and support with Cisco Unified Communications and/or Unified Contact Center Enterprise.

  • Experience with CISCO IP-IVR applications performing design, development, and support functions.

  • Experience performing CISCO ICM Script design and deployment

  • Experience with CISCO CVP application design and development

  • Familiarity with CISCO UCCE solution architecture and integration

  • Experience with Multi-site configuration and enterprise level CUBE/SIP Trunk Deployment.

  • Knowledge/ Experience with SIP and SCCP protocol.

  • Knowledge / Experience of Voice over Internet Protocol (VoIP) and IP Trunking concepts, topology design – VoIP media RTP/RTCP

  • Familiarity with Cisco Video products like TMS, Expressway C/E

  • Experience with Troubleshooting Voice/Video issues

  • Cisco Certifications (i.e. CCNA, CCNP) preferred

What awaits you besides the top technology and great coworkers?

We offer many benefits, such as growth opportunities and bonuses. The main one, though, is a great team of people you can learn from.

We promote self-education (10 learning days) and support you in learning new things – through conferences, learning tutorials, and mentors. We also offer language courses.

You can enjoy comfortable office spaces with tasty coffee, snacks, fresh fruits and vegetables, game rooms, soft chairs, billiard, Wii and PS 4 with VR, and many more.

You can bike to work and find colleagues who do the same sports as you do.

We also provide 3 sick days, meal vouchers, Flexi Passes, MultiSport card, pension or life insurance benefits, flexible working hours.

#LI-ELM1

INSWI

Location CZ-Brno

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2019-13623

# Positions 1

Category (Candidate Search) Information Technology

Position Type Regular

Business Group Core IT

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