Solarwinds Inc. IT Helpdesk Analyst in Berlin, Germany
Named by Forbes as one of the top 10 fastest growing technology companies, SolarWinds delivers powerful and affordable IT management and monitoring software to over 100,000 customers worldwide – from Global 1000 enterprises to small businesses.
We are seeking an Helpdesk Analyst to join our team in Berlin who will be responsible for supporting internal users and troubleshooting network problems. They will also work with customers to determine and resolve problems efficiently with customer service focus on the general Helpdesk queue.
This is initially a fixed term contract for 6 months.
Provide first level assistance to internal resources including executives
Provide high level of professionalism when dealing with employees
Will be required to document, track and monitor the issues to resolution.
Provide hardware troubleshooting of laptops, desktops and misc. electronic devices.
Provide standard onboarding/training of employees.
Configure and deploy desktop/laptop, create various accounts, provision phone,
Provide de-provisioning of outgoing employees
Delete accounts, deactivate equipment, create backups, etc.
Provide Microsoft desktop support:
Deployment of new machines (laptops, desktops)
Add end user to a corporate domain
Manage Administrative local privileges on desktops/laptops
Install and configure desktop OS’s (Win10 and Mac OS) for various scenarios.
Install, configure and support MS productivity suites; Microsoft Office, Outlook, Lync etc.
Install and manage security software on desktops
Support VPN users
Assist in the administration of Active Directory
Oral and written English and German communication skills
2+ years Experience supporting Windows desktop/laptop PCs, MAC OS
2+ years Experience using Active directory
Ability to provide help desk support for standard software packages including MS Office products, virus software, web browsers as well as basic network support
Experience troubleshooting hardware issues and replacing hardware on both desktop, laptop PCs, printers, and Audio visual equipment.
Good Troubleshooting skills with Windows 10, Mac OS
Knowledge of Active Directory
Knowledge on Cisco based Video conferencing administration
Knowledge of Microsoft productivity suite
Working knowledge of TCP/IP networks and system troubleshooting (subnets, firewall concepts, ports, and routing)
Knowledge of DNS, DHCP, email and IP routing
A+, Microsoft, or Cisco certifications are an asset
Systems administration experience is an asset
Experience in a call centre is an asset as phone and remote support is common
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
Job ID 2018-11757
# Positions 1
Category (Candidate Search) Information Technology
Position Type Fixed Term
Business Group SolarWinds