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Solarwinds Inc. Senior Technical Content Developer in Austin, Texas

Overview

SolarWinds (NYSE:SWI) is a leading provider of powerful and affordable IT infrastructure management software. Our products give organizations worldwide, regardless of type, size or IT infrastructure complexity, the power to monitor and manage the performance of their IT environments, whether on-premises, in the cloud, or in hybrid models. We continuously engage with all types of technology professionals—IT operations professionals, DevOps professionals, and managed service providers (MSPs)—to understand the challenges they face maintaining high-performing and highly available IT infrastructures.

SolarWinds AppMan develops best-of-breed monitoring products. The SaaS product suite designed for developers and operations professionals comprises:

  • AppOptics: Server, Infrastructure, and Application Performance Monitoring

  • Pingdom: Uptime, RUM (Real User Monitoring), and DEM (Digital Experience Monitoring)

  • Loggly: Log management and analytics (Charts, Dashboards, and Alerts)

  • Papertrail: Log aggregation and search

Responsibilities

Senior Information Developer supports several key aspects of SolarWinds success:

  • Develops and curate technical content to support product delivery and maintenance

  • Develops Knowledge Base articles for internal and external customers.

  • Works on special projects for the Technical Content team.

Qualifications

At SolarWinds, we are fanatical about putting our users first in everything we do. The IT pros who use our products every day are relying on us to help them get their products installed and configured quickly and show them how to get value from our powerful tools. To become a member of the Technical Content team at SolarWinds, you’ll need the following:

  • A minimum of 8 years' experience in a Software technology environment working as a technical writer. Working on your Sci-Fi novel does not count.

  • Ability to describe complex and technical topics clearly and accurately in a way that is appropriate for the target audience. This one is important. Our products do some pretty cool stuff, and we need to be able to communicate it clearly to our users. You must be able to demonstrate your technical acumen and abilities.

  • Strong ability to scope, plan, and estimate workload both independently and in conjunction with the Manager of Technical Content.

  • Strong communication, interpersonal and presentation skills for interacting with team members. As they say, it takes a village. You need to be able to comfortably interact with members on your immediate Technical Content team, as well as Development, Support, and all of the other teams at SolarWinds that come together to bring our products to the greater IT community.

  • Bachelors or Masters degree in English, Communications, or other relevant field is desirable.

  • Willingness and ability to organize a varied workload.

  • Demonstrated ability to work and adapt in a fast-paced environment. Not kidding with this one. It’s fast, but it’s fun.

  • Proficiency with HTML and CSS. Familiar with best practices for web content.

  • Ability to manage, mentor, and lead junior writers through complex projects.

  • Excellent English writing and comprehension skills including excellent knowledge of American English and grammar.

Preferences:

  • Working knowledge of MindTouch, MadCap Flare, Atlassian Confluence, and Adobe Acrobat Pro.

  • Experience writing using Minimalism techniques, Single Sourcing, or Information Mapping.

  • Experience with cloud monitoring (Azure, AWS).

  • Experience working with developers and ops professionals.

Location US-TX-Austin

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2019-13979

# Positions 1

Category Support

Position Type Regular

Business Group Application Management

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