Solarwinds Inc. Senior Support Operations Manager in Austin, Texas
SolarWinds provides powerful and affordable IT management software to more than 250,000 customers worldwide – from Fortune 500 enterprises to small businesses. We work to put our users first and remove the obstacles that have become “status quo” in traditional enterprise software. SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to address users’ management priorities. Our online user community thwack, is a gathering place where tens of thousands of IT pros solve problems, share technology, and participate in product development for all of SolarWinds’ products.
Since our founding in 1999, SolarWinds’ mission has been to provide products that are designed to make IT professionals’ jobs easier. We offer value-driven products and tools that solve a broad range of IT management challenges – whether those challenges are related to networks, servers, applications, storage or virtualization. At SolarWinds, we are fanatical about putting our users first in everything we do. We believe that the IT pros who use our products everyday should be excited about them. We strive every day to deliver powerful functionality that is easy to use with one of the fastest and longest lasting ROIs in the market.
Create content, edit and/or modify graphics, and pull analytics reports for their program. It is an hand-on position.
Manage customer relationships including understanding and improving the typical customer lifecycle
Retrieve and review data analytics, user testing and customer pathing to better understand our customers, what issues they are facing and provide possible solutions for those challenges
Drive program success by collaborating with support, operations, product management, demand generation, and sales to execute integrated go-to-market strategies
Create and communicate: market, customer and competitive research that can be used for project justification/strategy, improving GTM strategy
Create and execute on messaging and design for your program within brand standards
Drive program success by managing your own projects independently using PMI or Agile methodologies
Minimum 3+ years project/program management experience
Minimum 3+ years in MARCOM or Content Strategy – Agency or large company experience preferred
Comfortable moving quickly with limited information in a “test, learn, adapt” culture
Ability to dig into analytics tools, databases and spreadsheets to find the meaning in the data
Strong oral, written, and graphic communication skills – a writing sample is required as part of the interview process
Top quality project and program management discipline is a must
High energy levels, ability to work independently, enthusiasm and can-do attitude is a must
Experience actively using the following software: Adobe Photoshop, Microsoft Project, Google Analytics or Similar Analytics package
Experience with SEO concepts and data analysis preferred
Ideal candidate has a marketing and technical background
Content, Marketing, or Technical degree preferred
Experience in MARCOM or Content Strategy for major networking hardware or software vendor is ideal
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
Job ID 2018-10632
# Positions 1
Position Type Permanent
Business Group SolarWinds