Solarwinds Inc. Senior Sales Engineer in Austin, Texas

Overview

As a Senior Sales Engineer you will provide prospects, sales staff, channel partners and resellers with technical product advice during sales discussions. This position requires the ability to effectively perform detailed online technical deep-dive demonstrations, during which you must effectively promote product features, answer audience questions and clearly ascertain the prospect’s needs and requirements. As a Senior Sales Engineer, you must demonstrate expert knowledge of the entire SolarWinds’ Systems, Application and Backup product portfolio. You will be responsible for providing prospects with assistance during the product evaluation cycle. This will include responding to technical queries via email, online remote assistance, troubleshooting and solving moderately complex pre-sales support problems. Qualified applicants will have a minimum of 5 years technical product support or relevant pre-sales experience.

Responsibilities

  • Demonstrates and implements product customization in lab and in prospect’s environment.

  • Ability to customize prospect’s environment to meet all technical requirements to satisfy proof of concept.

  • Performs advanced troubleshooting techniques on all SolarWinds products. Identifies and isolates issues through log analysis.

  • Works closely with the SWI Product Management team communicating product issues, customer feedback and feature/functionality requests.

  • Provides best practices on product design and architecture using Visio.

  • Answers and assists the Sales Engineering team with technology specific questions/issues.

  • Solid understanding of market landscape with exceptional ability to position products.

  • Assists sales reps to offer product solutions that solve business needs and overcome challenges.

  • Subject matter expert in System and Application technologies.

  • Identifies areas of improvement specific to product to enhance the evaluation experience.

  • Identifies trends/patterns of product issues and effectively communicates to Management where improvement is needed.

  • Ability to read and write scripts to solve unique issues, both Windows and *nix platforms.

  • Delivers technical training on new and updated products to pre-sales and sales staff internally and externally to partners in person and via channel webinars.

Qualifications

  • Must meet most requirements listed

  • Expert level experience with Ruby, Python, Java, .NET, or other modern programing languages.

  • Substantial experience with Docker, Kubernetes or other container related technologies.

  • Advanced troubleshooting techniques within SaaS environments.

  • 5+ years of experience with Application, Storage and Virtualization technologies.

  • Experience in delivering technical training to pre sales and or/sales staff internally and externally to partners and end users.

  • Bachelor's degree in a relevant Business or Computing discipline or 5+ years experience in related field (Backup Administrator, Sr. System Administrator, Virtualization Specialist or similar IT related job function).

  • Substantial experience in Linux/Unix, Windows 2012/2016 and SQL 2012/2016.

  • Substantial experience with TCP/IP based networks and a fundamental understanding of Network and Application Management protocols including SNMP, SNMP Traps, Syslogs, ICMP, WMI, RPC, DNS, DHCP, and LDAP.

  • Must have excellent reasoning and technical troubleshooting skills.

  • VMWare VCP, Microsoft MCITP or other related certifications.

  • Exceptional oral and written communication and presentation skills are critical for this position.

  • A good mix of technical ability, sales and customer interaction skills are required.

  • Prior experience in a similar pre-sales or technical role (latter is preferred) within a software vendor or a preferred partner/systems integrator

#LI #IN

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2018-10755

# Positions 1

Category Sales

Position Type Full-Time

Business Group SolarWinds