Solarwinds Inc. Senior Operations Manager - Content Program Manager in Austin, Texas


SolarWinds provides powerful and affordable IT management software to more than 250,000 customers worldwide – from Fortune 500 enterprises to small businesses. We work to put our users first and remove the obstacles that have become “status quo” in traditional enterprise software. SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to address users’ management priorities. Our online user community thwack, is a gathering place where tens of thousands of IT pros solve problems, share technology, and participate in product development for all of SolarWinds’ products.

Since our founding in 1999, SolarWinds’ mission has been to provide products that are designed to make IT professionals’ jobs easier. We offer value-driven products and tools that solve a broad range of IT management challenges – whether those challenges are related to networks, servers, applications, storage or virtualization. At SolarWinds, we are fanatical about putting our users first in everything we do. We believe that the IT pros who use our products everyday should be excited about them. We strive every day to deliver powerful functionality that is easy to use with one of the fastest and longest lasting ROIs in the market.


  • Create content, update website, and pull analytics reports for your program. It is an hand-on position

  • Manage estimation and scoping of web projects

  • Work closely with Support , Operations, Marketing, and Development to implement and support web strategy for our Success Center site

  • Drive program success by collaborating with support, operations, product management, demand generation, and sales to execute integrated go-to-market strategies

  • Analyze customer relationships including understanding and improving the typical customer lifecycle

  • Retrieve and review data analytics, user testing and customer pathing to better understand our customers, what issues they are facing and provide possible solutions for those challenges

  • Create and communicate: market, customer and competitive research that can be used for project justification/strategy and prioritization

  • Create and execute on messaging and design for your program within brand standards

  • Responsible for troubleshooting site issues and post assessment of site outages

  • Drive program success by managing your own projects independently using PMI or Agile methodologies


  • High energy levels, ability to work independently, enthusiasm and can-do attitude is a must

  • Minimum 3+ years project/program management experience – this position works closely with operations, marketing, support and development through the entire project lifecycle

  • Top quality project and program management discipline is a must

  • Expert level experience estimating, prioritizing, planning, and coordinating project activities

  • Expert level experience writing clear, concise and comprehensive project plans

  • Comfortable moving quickly with limited information in a “test, learn, adapt” culture

  • Ability to dig into analytics tools, databases and spreadsheets to find the meaning in the data

  • Strong understanding of SEO principles and strategy, Google Analytics and Web Console

  • Experience implementing testing strategy for web project teams

  • Strong understanding of site performance testing

  • Strong experience working in software quality assurance

  • Strong oral, written, and graphic communication skills – a writing sample is required as part of the interview process

  • Experience in MARCOM or similar to create content based on source material and update graphics and templates as needed

  • Experience with CMS environments, site redesigns and migrations

  • HTML, Javascript and CSS experience a plus (esp. cross-browser compatibility and degradation strategies)

  • Experience actively using the following software: Adobe Photoshop, Microsoft Project, Google Analytics or Similar Analytics package


  • Commercial experience with web development/CMS tools

  • Experience with Adobe Site Catalyst and Target a plus

  • Experience in MARCOM or Content Strategy a plus

  • Experience with Salesforce Knowledge a plus      

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2018-10431

# Positions 1

Category Support

Position Type Permanent

Business Group SolarWinds