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Solarwinds Inc. Senior Director Retention/Renewal Sales in Austin, Texas


SolarWinds provides powerful and affordable IT management software to more than 100,000 customers worldwide – from Fortune 500 enterprises to small businesses. Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today’s complex IT environments. SolarWinds’ growing online community, thwack, is a gathering-place for problem-solving, technology-sharing, and participating in product development for all of SolarWinds’ products.

The Customer Retention/Renewal Sales Director is responsible for building and managing a team whose focus is to execute on the SolarWinds renewal model; renewing software maintenance agreements consistently and predictably to achieve pre-determined quotas and targets while ensuring a satisfied customer base to build a sustainable business for future success.


  • Achieving renewal targets within specific time frames across multiple market segments

  • Working with global customers daily to resolve concerns and relay the value of the maintenance renewal program

  • Working with global channel partners to establish/manage relationships, resolve issues, roll out training programs regarding retention/renewal process

  • Using as a management productivity tool to measure progress daily and monitor support cases and customer interaction with all departments

  • Providing timely and accurate forecasts

  • Building and effectively leading the renewal organization through hiring, onboarding, training, development, and daily goal/objective setting

  • Managing direct and channel partner business transactions

  • Working closely with other cross-functional management teams in sales, marketing, product, finance operations, collections, customer service, and support

  • Provide Onsite Leadership while collaborating strategically with other functional leaders

  • Providing feedback to Product Management & Executives on product and customer trends

  • Executing on appropriate internal and external processes.

Core Competencies:

  • Results driven – Ability to discern what the “right work” is and get it done

  • Agile, Fast paced Individual who has the ability to effectively motivate others

  • Must possess strong leadership skills and the ability to build and motivate to ensure both short and long term goals, objectives and quotas

  • Ability to understand sales numbers and manage to daily metrics

  • Ability to quickly resolve customer concerns

  • Ability to understand and effectively communicate business concepts


  • Minimum of 5 years in a quota carrying role with demonstrated achievement

  • Minimum of 5 years management experience either in sales or customer retention

  • Ability to lead, motivate and execute with a team of customer retention resources

  • Proven ability to recruit, train and scale against aggressive growth targets and a rapidly growing customer base

  • Demonstrated ability to work in a fast paced, ever changing environment

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2019-12643

# Positions 1

Category Sales

Position Type Regular

Business Group SolarWinds

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