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Solarwinds Inc. Sales Engineer, Intermediate in Austin, Texas


As a Sales Engineer you will provide prospects, sales staff, channel partners and resellers with technical product advice during sales discussions. This position requires the ability to effectively perform detailed online technical deep-dive demonstrations, during which you must effectively promote product features, answer audience questions and clearly ascertain the prospect’s needs and requirements. As a Sales Engineer you must demonstrate expert knowledge of the entire SolarWinds’ Systems and Network Management product portfolio. You will be responsible for providing prospects with assistance during the product evaluation cycle.


  • Install and troubleshoot the entire SolarWinds Networking and System Management product portfolios.

  • Responsible for providing prospects with assistance during the initial installation phase of their product evaluation, as well as answer any questions as they relate to the SolarWinds product suite.

  • Will troubleshoot and solve simple to moderately complex pre-sales support problems.

  • Conducts demonstrations of all SolarWinds products via Webex with potential customers.

  • Answers product questions via email from potential customers.

  • Documenting Tasks/Notes from customer calls

  • Providing feedback to Product Managers about what customers are seeking in our products


  • Qualified applicants will possess a Bachelor’s degree in a technical field or equivalent work experience either in network or system administration.

  • Possess good verbal and written communication and interpersonal skills

  • Able to present products and basic technical concepts in clear manner to customers through online demos.

  • Able to resolve modest pre-sales technical problems including product installations.

  • Basic knowledge of Microsoft Windows server 2012 or newer and SQL 2014 or newer.

  • Basic understanding of TCP/IP based networks.

  • Basic understanding of network and application management protocols including SNMP, SNMP Traps, Syslog, ICMP, WMI.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2019-12467

# Positions 1

Category Sales

Position Type Regular

Business Group SolarWinds

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