Solarwinds Inc. Sales Engineer, Associate in Austin, Texas
Demonstrate SolarWinds solutions to showcase features that make an IT professional's job easier.
Responsible for providing prospects with assistance during the initial installation phase of their product evaluation as well as answer any questions as they relate to the SolarWinds product suite.
Troubleshoot and solve simple to moderately complex pre-sales support problems.
Conduct demonstrations of all SolarWinds products via Webex with potential customers.
Answer product questions via email from potential customers.
Provide best practices on product design and deployment architecture.
Assist sales team in offering products that solve business needs and technical challenges.
Deliver technical training on new and updated products to sales team members.
Communicate customer feedback on product feature/functionality and challenges to SolarWinds Product Management team.
Maintain accurate documentation of all customer interactions in CRM.
Bachelor’s degree in a technical field or 3+ years experience in a related field (Network Engineer, Network Administrator, System Administrator or similar IT related job function.)
Possess strong oral and written business communication skills.
Excellent customer service skills.
Must have strong technical troubleshooting skills.
Experience in delivering technical training to sales staff is highly desirable.
Experience with TCP/IP based networks with a solid understanding of Network and Application management protocols including ICMP, FTP, SNMP, Syslog, WMI, RPC, DNS, DHCP, and LDAP.
Experience administering Windows Server 2012/2016 and SQL 2014/2016/2017.
Experience configuring network devices (routers, switches, firewalls)
Experience administering servers (Windows, Linux, VMWare)
Experience administering SolarWinds products highly preferred
Experience administering a ticketing solution
Experience working with remote control solution like Dameware, TeamViewer, VNC, etc
Experience working with programming languages like Perl, Python, Powershell, etc
Experience in a pre-sales technical role with a software vendor
Experience delivering technical training
Experience creating custom reports utilizing SQL queries
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
Job ID 2019-12708
# Positions 1
Position Type Regular
Business Group SolarWinds