Solarwinds Inc. Program Manager in Austin, Texas
Since our founding in 1999, SolarWinds’ mission has been to provide purpose-built products that are designed to make jobs easier for IT professionals, MSPs, and DevOps pros. We offer value-driven products and tools that solve a broad range of IT management challenges – whether those challenges are related to networks, servers, applications, storage, virtualization, cloud, or development operations. If there is a piece of IT infrastructure anywhere in the world where performance matters, SolarWinds provides the technology to manage it.
We are seeking a seasoned and proven Program Manager to own highly visible and impactful IT application programs. In this role, you will be expected to drive projects for our SaS/Cloud business unit. Successful program/project management responsibilities include: managing and aligning stakeholders, working with the leadership team and stakeholders to establish consensus on priorities, managing scope, developing the project schedule, identifying, reporting, and mitigating risks, creating appropriate governance, and providing thorough and timely status reporting.
Build Road Map(s) to support Cloud business (5 Products) via back-end systems: CRM, Billing, eComm, Customer Portal and Custom applications
Define projects (that constitute the above Road Map(s)) and manage work-streams: requirements definition, design, development, testing, training, UAT etc.
Prioritization of projects across and within business units through data driven analysis.
Intake of projects from stakeholders, customers, compliance teams and dev teams. Requirements gathering, analysis and documentation for projects large and small.
Define requirements and user stories in support of projects.
Build a strong understanding of the business model, products and process to ensure projects generate revenue, create operational efficiency and reduce compliance risks.
Coordinate work across multiple teams to deliver projects.
Provide regular updates/status on project and overall portfolio to executives.
Exceptional stakeholder management skills
Proven track record of delivering in both Agile and Waterfall environments and situationally adapting methodology as appropriate
Ability to decompose complex and multi-faceted program into executable and measureable work streams
Strong executive presence, with the ability to coordinate, communicate, and manager at all levels in the organization
Excellent verbal and written communication skills, including packaging communications in succinct Powerpoint presentations
Strong business and technical vision
Exceptional customer relationship skills with experience managing and developing technical staff and teams
Able to handle high volume workload in a fast paced environment
Effective organization and time management skills
Creativity: must be able to deal with ambiguity, solve problems, and push through project obstacles
Undergraduate degree and 5+ years relevant work experience
Nice to Haves
Relevant experience with financial and billing systems, SFDC and Marketo.
Familiarity with Jira (both generating user stories and reporting)
PMP ® Project Management Professional (PMP), CAPM ® Certified Associate in Project Management (CAPM), PMI-ACP ® PMI Agile Certified Practitioner
Graduate degree in relevant field of study
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
Job ID 2018-11629
# Positions 1
Position Type Regular
Business Group SolarWinds