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Solarwinds Inc. Principal Product Manager, Application Management in Austin, Texas


SolarWinds is looking for a product manager to join the Application Management (AppMan) team. As the Papertrail product manager, you will be tasked to build solutions that directly help our customers better understand, troubleshoot, and optimize their custom applications and infrastructure.

In this role, you will be a core leader in the team responsible for supplying expertise to inform product strategy. You’ll be responsible for injecting extensive domain experience as well as customer and market knowledge into the product development process. You will define and execute on a product roadmap, coordinate with engineering and design to deliver on the roadmap, and work with product marketing on the GTM activities to bring new product capabilities to market.

The best product ideas come from understanding our customers, who they are, how they work, their environment, their teams, the problems they are trying to solve, the challenges they face from day-to-day. Do you enjoy learning about your customers? Are you passionate about translating what you learn with your team and working with your cross-functional partners to generate and ship customer value? Are you ready to truly understand your customers and help them solve their problems? If so, this is a perfect opportunity for you.

The successful candidate will have a proven track record understanding dynamic markets, making plans that generate results, and working with the leadership team to align execution to market opportunity. SolarWinds emphasizes strong growth and profitability; therefore, the ideal candidate must be proficient in making trade off decisions that maximize growth and return on investment. This position requires a blend of technical and marketing knowledge, business acumen, and people skills.

The successful candidate will also be able to highly adaptable to change. A unique business model and well-defined processes have proven to be tremendously successful resulting in continued hyper-growth for the company. It is critical to understand how SolarWinds goes to market and our sales model to create a business plan that will be successful. This is a challenging role in an ever-changing and evolving business. If you try to work how you have in previous companies, you will not be successful.


  • Product Strategy. You will be responsible for developing the product strategy that will lead to product growth, adoption, and continued success for both Papertrail and the Application Management portfolio as a whole.

  • You will lead your team through scoping and planning exercises that hone in on the most valuable work for our customers that drives growth and revenue.

  • You will follow technology trends and work with your engineering, design, research, and product marketing teams to learn from customers and find new opportunities to sell Papertrail. You’ll incorporate user research and usability studies to identify key areas of improvement and coordinate with engineering to deliver those improvements.

  • Measure Success. You will align your cross-functional team on the definition of success by defining, measuring, and tracking OKRs for every initiative. You’ll also define business metrics that provide a short and long-term measure of health and success.

  • You will coordinate with the product marketing and marketing teams to create content that helps them position and sell your product to existing, new, and future customers.

  • Market awareness. You will maintain a measured, clear view of key competitors and the broader landscape and use that knowledge to maintain the appropriate competitive differentiation with the product.

  • Portfolio Integration. You will coordinate with your product management peers to drive integration with the broader APM portfolio.

Minimal Travel

SolarWinds has too many customers to visit each one. To reach our end users we rely on a combination of phone interviews, web meetings, surveys, and community interactions at industry events.


  • Direct, hands-on experience managing SaaS-based products

  • Successful at managing and growing eCommerce-based solutions where little to no sales is involved in getting customers to buy

  • Ability to clearly articulate the “what”, “why”, and “who” to focus requirement definition, design exploration, and engineering execution on the most important customer value

  • Software Product Management experience in application performance monitoring, AIOps, log management, or adjacent industry

  • Strong understanding of development methodologies, technology, languages, and devOps, and devSecOps

  • Strong analytical and problem-solving skills.Strong communication skills, and ability to interact with customers, partners, and press/analysts with accuracy and professionalism.

  • Ability to think and execute at both strategic and operational levels.

  • Demonstrated self-motivation and self-discipline to work effectively in a high-paced environment

  • Experience working with highly distributed teams throughout the world

  • Experience in incorporating and, at times, challenging senior level input.5+ years of Product Management experience


  • Experience working in an Agile development environment

  • BA/BS in business, computer science, computer engineering or a related technical field preferred.

  • MBA


Location US-TX-Austin

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2019-13747

# Positions 1

Category Product

Position Type Regular

Business Group Application Management

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