Solarwinds Inc. Order Processor, Intermediate in Austin, Texas
SolarWindsprovides powerful and affordable IT management software to more than 100,000 customers worldwide - from Fortune 500 enterprises to small businesses. Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today's complex IT environments. SolarWinds' growing online community, thwack, is a gathering-place for problem-solving, technology-sharing, and participating in product development for all of SolarWinds' products.
Processes orders of increasing range and complexity.
Timely delivery of customer purchases through license key generation.
Reviews customer accounts for accuracy and make updates in line with department data standards
Adheres to departmental guidelines and policies.
Accountable for meeting defined standards for quality and productivity for all transactions.
Brings questions on orders to Senior Team Member or Team Lead.
Handles high volume of orders and is responsible for processing accuracy & efficiency.
Collaborate with sales and other cross functional organization on sales order issues.
Verifies pricing and general compliance with contractual guidelines, using pricing lists and contracts.
Customer Service focused and a positive attitude when dealing with internal and external customers.
An ability to work under pressure and deadlines
Dedicated to professionalism and highly motivated towards goal achievement
Extremely reliable, confident in making independent leadership decisions
Demonstrated the ability to communicate at all levels of the organization
Lead and guide team members to drive order velocity while maintaning compliace with Revenue Recognition Standards and Audit.
Minimum of 2-4 years related experience in sales support or order management.
Bachelor's degree in related field or equivalent experience
Strong analytical and technical skills
Ability to work independently and cross functionally
Strong interpersonal communication and exceptional problem solving skills
Ability to prioritize multiple functions and tasks efficiently
Must be able to meet deadlines and handle stressful situations
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
Job ID 2018-11103
# Positions 1
Position Type Permanent
Business Group SolarWinds MSP