Solarwinds Inc. Order Processor, Intermediate in Austin, Texas
The Order Processor, Associate will assist Revenue Operations and Sales Teams with managing the Contract-to-Bill process for the SW usage based products. They will be the prime resource for billing and pricing inquiries to both internal and external customers.
Manages all usage based billing inquires & assist with auditing customer usage to ensure correct entitlements
Act as primary contact on management of all usage based billing mailboxes and cases and provide response and resolution to emails and cases per Agreement terms within Service Level Agreement (SLA) timeframes
Analyze data and reports for accuracy and make corrections as needed
Monitor and support usage transactions ensuring the capture of all related usage is passed on for customer billing and that all subscriptions reflect accurate pricing.
Generate reporting as requested related to primary functions
Monitor consumption, overage and expired trials with active usage
Collaborate with the Sales team and other functional areas to ensure customer accounts are provisioned/created accurately per Agreement terms within Service Level Agreement (SLA) timeframes
Process customer information updates, credit transactions, document requests, and other administrative duties as required
Complete additional projects and tasks related to Revenue Operations as they arise
2+ years of experience working for cloud business software application is highly desired
Bachelor’s degree in Business, Finance, or related field required
Strong analytical and technical skills
Ability to work independently and cross functionally
Strong interpersonal communication and exceptional problem solving skills
Ability to prioritize multiple functions and tasks efficiently
Must be able to meet deadlines and handle stressful situations
Highly productive and efficient in handling a large number of tasks and requests with a high degree of accuracy on a daily basis
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
Job ID 2019-13964
# Positions 1
Position Type Regular
Business Group MSP