Solarwinds Inc. Order Processor, Associate in Austin, Texas
As an Order Processor with SolarWinds you will be part of a global team processing a high volume of orders and working closely with sales to resolve order issues. You will be an expert at navigating systems and will thrive in a fast-paced environment. Employee has some knowledge of routines and procedures in order to carry out different tasks which might involve numerous steps. Assignments provided include general expectations, deadlines and priorities.
Duties include but are not limited to:
Processes orders of increasing range and complexity.
Timely delivery of customer purchases through license key generation.
Adhere to departmental guidelines and policies.
Accountable for meeting defined standards for quality and productivity for all transactions.
Brings questions on orders to Senior Team Member or Team Lead.
Handles high volume of orders and is responsible for processing accuracy & efficiency.
Collaborate with sales and other cross functional organization on sales order issues
Helps with additional projects and tasks related to Global Revenue Operations as they arise.
Customer Service focused and a positive attitude when dealing with internal and external customers.
Ability to focus on the desired result of one's own or one's unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
Core Competencies: To be successful in this role you must be able to demonstrate:
Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it.
Thoroughness: Ensuring that one's own work is complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
Flexibility: Openness to different and new ways of doing things
Customer focus: Keeps internal and/or external customer(s) in mind at all times. Strives to proactively address customer concerns and needs. Assists business partners and customers achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction.
Self-management: Manages own time, priorities, and resources to achieve goals.
1-2 years of demonstrated experience in sales support, sales operations, data entry or order management.
Strong organizational skills to effectively assist with adherence to deadlines, attention to detail and strong problem solving and decision-making
A strong attention to detail and the ability to complete job duties with a high degree of accuracy
Excellent customer service skills required, including the ability to respond calmly and make rational decisions in stressful situations
Flexibility in work schedule when required
Technical Skills: Microsoft Office, SFDC, NetSuite, Zuora or other CRM applications
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
Job ID 2019-13904
# Positions 1
Position Type Regular
Business Group Core IT