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Solarwinds Inc. Manager, Technical Content in Austin, Texas

Overview

SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to more than 100,000 customers worldwide – from Fortune 500 enterprises to small businesses. Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today’s complex IT environments.

SolarWinds is a fast paced, results-oriented dynamic company with a strong vision in a growing global market. We're changing the way enterprise software is marketed and sold and we need someone who can execute on the sales model and the vision.

We are seeking a Manager of Technical Content for our Austin office. This role is responsible for building and managing a global team of technical writers, to produce high quality product documentation.

Responsibilities

  • Direct the work and development of a team of technical writers

  • Oversee publication of release and product documentation along with curation of content in the Support knowledge base

  • Continually evaluate and improve on content strategy

  • Collaborate with stakeholders to provide tracking and progress of established KPIs

  • Build and effectively lead the team through hiring, training, development, and goal/objective setting

  • Work closely with other cross-functional management teams in marketing, product, and development

  • Execute on appropriate internal and external processes

  • Manage and coordinate other technical content products beyond product documentation

Qualifications

  • Must possess strong leadership skills and the ability to build and motivate a team of technical writers to ensure completion of both short and long term goals and objectives

  • Exceptional writing skills, excellent interpersonal skills, and ability to communicate and work effectively across multiple departments

  • Ability to understand and communicate business concepts

  • Demonstrated ability to discuss technical concepts and make decisions based on feedback from both technical and non-technical stakeholders

  • Bachelor’s degree (Master’s preferred) in English, Technical Writing, Journalism, Communications, or other writing-intensive course of study

  • Minimum of 2 years experience managing a technical content team

  • Proficiency in leading, motivating and executing with a team of technical writers

  • Proven ability to recruit, train and scale against growth targets

  • Demonstrated ability to work in a fast paced, ever changing environment

Location US-TX-Austin

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2020-14894

# Positions 1

Category Support

Position Type Regular

Business Group Core IT

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