Solarwinds Inc. Executive IT Support in Austin, Texas

Overview

The Executive HelpDesk Support will provide high quality support for VIP and Executive level users across SolarWinds and will join in creating a “best in class” IT organization that emphasizes customer service and technical excellence.

Responsibilities

  • Be the trusted provider of End to End oversight for all issues and requests of our top Business Leaders to ensure proper satisfaction is achieved through handling and IT awareness

  • Be the primary interface for Top Executive members and their Executive Assistants

  • Engage frequently with Executive Assistants for feedback on travel, meetings, technology needs and issues

  • Communicate with VIPs/Executives and end users about their requests in a relatable, professional and courteous manner while avoiding overuse of unnecessary technical jargon

  • Anticipate support expectations with presence, agility & quality

  • Stay abreast of the executive calendar and provide technical leadership at executive events and meetings

  • Build and foster relationships to create a support network

  • Provide regular updates to the IT team leadership on Executive usage of the company’s tools and feedback from business leaders’ experience with the tools.

  • Keep spare inventory prepped and ready for deployment

  • Maintain the highest level of confidentiality, integrity, and professionalism on and off the job. are mandatory requirements both on and off the job related to the family, the business, and all other information the Associate is privy to considering the nature of the role

Qualifications

  • 3+ years of executive desktop support and MS Operating Systems

  • Experience with administering/supporting Office 365 & WebEx

  • Working knowledge of Windows, Active Directory, Terminal Servers, Group Policy and other related technologies

  • A strong belief in and sense of customer service is a must

  • Demonstrated ability to set up, integrate, and maintain audio, video, and entertainment equipment

Preference

  • Bachelor’s degree or equivalent Executive relationship management

  • 2+ years of Apple support

  • Knowledge of enterprise level processes and procedures for support

  • Working knowledge of Server and Data Network management

  • Knowledge of mobile device technologies (Android, Apple iOS, MS Windows)

#LI - AA1

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2018-11749

# Positions 1

Category Information Technology

Position Type Regular

Business Group SolarWinds