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Solarwinds Inc. Director - Enterprise Platform Operations in Austin, Texas

Overview

We are seeking a Director, Enterprise Platform Operations (EPO) to lead our enterprise platform operations. Reporting directly to the VP of IT Services, the Director of will oversee the enterprise’s cloud computing platforms, data centers / network infrastructure, voice / video conferencing platforms, desktop engineering, and monitoring services. The position will report directly to SolarWinds VP of Information Technology.

An ideal candidate is composed under pressure, a self-starter, highly organized / disciplined, can quickly assess priorities, engage resources and drive to resolution. Our ideal candidate will be team-oriented, have a strong technical, communication and organizational skills, excel in a fast-paced environment, and be obsessed with operational stability, efficiency and scalability.

Responsibilities

  • Empower, engage, and lead a team of highly skilled team members to achieve outstanding results

  • Deliver highly resilient and scalable infrastructure and services

  • Support and inculcate a culture of high performance, transparency, and continuous improvement

  • Deploy and maintain platform tooling to provide event logging, metrics monitoring, CI / CD, and other backend services.

  • Ensure all agreed upon Service Level Objectives are achieved

  • Work with peer organizations (e.g., ITSM, Security, Business applications) to ensure services are implemented and maintained

  • Develop the strategic direction and roadmap for the global network, infrastructure, and related services (voice, video conferencing, email, cloud services, etc.) for the enterprise

  • Establish and maintain a structured service delivery environment and manage the overall organization, vendor relationships and technologies to achieve or exceed established service levels

  • Develop and deliver timely reports on all agreed up on operating system metrics

  • Provide 24x7 on call support and handle high severity escalations from the business

  • Conduct operational reviews on a periodic basis with direct reports and senior management

  • Represent the IT in various audits by regulatory entities / certifying bodies (SOX, SOC 2, ISO)

Qualifications

  • Bachelor’s Degree in Computer Science or equivalent experience related to Information Technology

  • 8+ Years in an Infrastructure Operations management role supporting IaaS, SaaS, and/or PaaS services

  • Experience in driving positive change, empowering people, cultivating product technology visions and fostering effective engineering practices and culture

  • Prior management experience managing globally dispersed teams required

  • Prior Infrastructure / Cloud or DevOps experience required

  • Hands-on experience with IT Infrastructure service provisioning and management

Preferences:

  • Ability to travel up to 20%

  • Leadership of teams consisting of 20+ people

Location US-TX-Austin

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2019-13748

# Positions 1

Category Information Technology

Position Type Regular

Business Group Core IT

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