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Solarwinds Inc. Customer Retention Renewal Rep in Austin, Texas


SolarWinds provides powerful and affordable IT management software to more than 100,000 customers worldwide - from Fortune 500 enterprises to small businesses. Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today's complex IT environments. SolarWinds' growing online community, thwack, is a gathering-place for problem-solving, technology-sharing, and participating in product development for all of SolarWinds' products.


  • Following up on assigned customer software renewal quotes and/or generate custom quotes to close prior to expiration

  • Verifying pricing, licenses, expiration dates with customers and resellers globally

  • Working with customers to resolve any issues which may be preventing them from maintaining a relationship with SolarWinds

  • Maintaining accurate customer master record including licenses, software expiration dates, shipping address, updating customer contact information

  • Working with various departments across the organization to advocate for the customer and work together to resolve any issues

  • Resolving order issues with customer service and order management

  • Performing other administrative support duties as requested


  • 3+ years’ experience in quota carrying role

  • 1-2 years’ experience in technical sales

  • Excellent customer service skills

  • Excellent communication skills both oral and written

  • Excellent problem solving skills

  • Good computer skills

  • Ability to multi-task and track multiple issues

  • Previous experience with CRM, NetSuite and/or SalesForce is a plus

Location US-TX-Austin

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2020-15007

# Positions 1

Category Sales

Position Type Regular

Business Group Core IT

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