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Solarwinds Inc. Customer Retention Renewal Rep, Intermediate in Austin, Texas


SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to more than 100,000 customers worldwide - from Fortune 500 enterprises to small businesses. Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today's complex IT environments. SolarWinds' growing online community, thwack, is a gathering-place for problem-solving, technology-sharing, and participating in product development for all of SolarWinds' products. Learn more today at.

We are hiring Customer Renewal Representatives. This position is responsible for actively managing customer accounts, resolving customer issues, and collecting customer software renewals for support/updates on SolarWinds products.


  • Maintaining accurate customer master record including licenses, software expiration dates, shipping address, updating customer contact information

  • Working with customers to resolve any issues which may be preventing them from maintaining a relationship with SolarWinds

  • Working with various departments across the organization to advocate for the customer and work together to resolve any issues

  • Conduct Customer calls with other internal depts in an effort to work through obstacles and resolve issues real-time

  • Responsible for accurately managing pipeline, forecasting, and committing deals daily, weekly, monthly, quarterly

  • Review customer accounts, offer quote consolidation and co-terming when applicable.

  • Verifying pricing, licenses, expiration dates with customers and resellers globally


  • 2-3 years customer retention, sales, or collections experience required

  • Previous experience with CRM and/or ticketing software required

  • Excellent customer service skills

  • Excellent communication skills both oral and written

  • Excellent problem solving skills

  • Excellent computer skills

  • Ability to multi-task and track multiple issues

  • Working in a fast paced environment

  • Advanced product knowledge

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2019-13380

# Positions 1

Category Sales

Position Type Regular

Business Group Core IT

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