Solarwinds Inc. Senior UX Researcher/Designer in Västerås, Sweden

Opportunity Details:


Pingdom is on a mission to make the Internet faster and more reliable. Lofty? Sure. Doable? Absolutely. At Pingdom you’re faced with the same technical challenges that companies like Facebook, Twitter and Google meet. Here, you are responsible for developing and maintaining cutting-edge solutions for all our products and services. You take quality as a point of pride, because your work is used by some of the most well-known brands in the world. And that, honestly, is kind of exciting.

You have a lot of freedom to try new technologies in a variety of environments. We love that you’re intrigued by modular and scalable technologies and thrive on the idea of doing well to help others do even better. At Pingdom we care about actual knowledge and we all love what we do. After all, it’s not the years that count – we know that you can have senior skills without being a senior citizen.

The best part though is that you’ll impact the Internet significantly every day and be part of an ambitious, fun, and talented team. We can’t wait to have you with us


  • Make sure the product logically flows from one step to the next and feels awesome!

  • Put the user in focus and be the champion of the users’ needs!

  • Be able to answer the twin questions of "Who are our users?" and "What do our users want?"

  • Work closely with product teams to identify research topics.

  • Design and conduct user research that address both user behaviour and attitudes, using a variety of qualitative and quantitative methods.

  • Produce personas, scenarios, use cases, etc. based on user research.

  • Facilitate product visions by sketching, wireframing, mocking up and prototyping intuitive user experiences together with the UI designers.

  • As you know, a given design problem has no single right answer. You explore many different approaches to solving a specific user problem.

  • Rapidly test and iterate your designs.

  • Build highly collaborative working relationships with other designers, product managers, development teams, marketing, sales, customers success and support, for you to be able to turn complex high-level product requirements into simple user-centered workflows and designs.


  • Even though we value formal education, it is not a requirement. We care more about your actual knowledge and that you are passionate about what you do.

  • We do however want you to have commercial experience (preferably at least 6 years). Preference will be given to candidates who have experience designing solutions for data-intensive web applications.

  • We believe that you have a background in Human-Computer Interaction (or similar) and have worked several years in UX research/design roles, preferably in a techy environment.

  • You are used to lead the UX design effort across the entire product lifecycle and multiple product launches.

  • You almost have a supernatural ability to step into the users’ shoes and with the tips of your finger decide which features contribute to the product and which ones that are bye bye.

  • You are able to explain why a certain design decision has been made and you present your work in a concrete, smart and structured way.

  • Be excited about collaborating and communicating closely with designers, development teams and other stakeholders.

  • Expertise in UX software such as Balsamiq, Sketch, InVision and UXPin is a plus.

  • You are up to date with the latest UX trends and have an interest in SaaS-products.

  • We’d love to see what you done so, if possible, please attach your portfolio that show your UX skills and that also illustrates your how you communicate your ideas to others.

Who we are

Since the start in 2006, Pingdom is focused on making the Internet faster and more reliable. We do this by creating easy to use tools and services for website owners, regardless of who they are and what size their websites are. We pride ourselves in building a powerful, yet easy-to-use service with a watchmaker’s focus on detail, design, and precision functionality.

There’s a ton of exciting challenges ahead if you’re interested in a service used by Facebook, Twitter, Spotify, MailChimp, and more than 700,000 other users from all over the world.


Job ID 2017-8874

# Positions 1

Location SE - Västerås

Category (Candidate Search) Engineering

Position Type Permanent