Solarwinds Inc. UX Researcher in Ottawa, Ontario

Opportunity Details:

Overview:

Are you interested in truly having an impact on products, and not just being a checkmark in the process? Want to work for a company where you will not be spending time defending the value of user research, because it’s already a given?

Do you prefer working on multiple software products and juggling many projects at once? Does the idea of working collaboratively with developers, PMs and the best users on the planet to improve UX and drive business make you want to apply for this job?

Then come work with a dynamic and fun group of people that power the SolarWinds MSP UX team! The UX team is growing, and it’s an exciting time to be part of creating the team culture.

At SolarWinds, we’re focused on making software for IT professionals. Our sales method dictates that users must see a value proposition within an hour of using our software. That means user research plays a critical role in our entire business model.

Responsibilities:

Some of the ways that you will provide value:

  • Facilitate user feature walkthroughs, usability sessions and “Show me how you use it” open-ended interviews in order to inform new feature and product design and development

  • Document and communicate research findings to product team members

  • Participate in business and UI reviews with multi-disciplinary product teams

  • Conduct online surveys and card sorts using tools like SurveyGizmo, OptimalSort and TreeJack

  • Coordinating and conducting research sessions, including recruitment (sourcing and acquiring users for testing) and session scheduling

  • Planning, developing and implementing research processes and strategies within an agile development cycle

  • Promoting UX practice within Solarwinds MSP and ensuring that development is user driven

  • Work with other UX researchers in developing & maintaining customer relationships as well as setting a common standard for how user research is conducted in Solarwinds MSP

  • Help to prioritize research opportunities in a fast-paced, rapidly changing environment.

Other responsibilities

  • Evolve research into actionable insights, concepts and solutions.

  • Communicates ideas clearly and presents concepts, ideas and prototypes to stakeholders, product and engineering teams for review and feedback.

  • Perform other duties as assigned.

  • Reports to UX Manager

Qualifications:

  • Minimum BA/BS or MS degree in Cognitive Psychology, HCI/d, Human Centered Computer, Information Science, or related field

  • Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.

  • At least 3 years of experience conducting user research for software products, web applications and/or complex websites

  • Excellent verbal and written communication skills (we'll ask for samples of how you present and share findings)

  • Ability to quickly document and share usability issues with teams. We need results in hours, not days or weeks

  • Ability to recommend user interface changes to fix usability issues

  • Collaborative team player

  • Sense of humor

Pluses:

  • Familiarity with quantitative research and statistics

  • Background working with IT management software and IT management software users

  • Wireframing and prototyping experience

  • Digital design skills

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2017-9570

# Positions 1

Location CA-ON-Ottawa

Category Engineering

Position Type Permanent