Solarwinds Inc. MSP Sales Development Representative 1 in Ottawa, Ontario


As a Sales Development Representative 1 at SolarWinds, you’ll will have a significant impact on the growth of our business through and interaction with the Sales Team and Sales Leadership


  • Quickly and accurately validates product trials and routes to the appropriate sales team

  • Works directly with customers to resolve billing inquiries

  • Receives inbound calls and makes outbound dials to qualify prospective partners

  • Navigates through multiple computer applications with speed and accuracy.

  • Strong problem solving skills, won’t stop until the issue is resolved.

  • Maintains customer and prospect data in multiple dashboards and Salesforce

  • Able to contribute significantly to SolarWinds MSP’s team culture


What We Expect from You:

  • 0-2 years of sales or customer service related experience

  • Ability to thrive in an ever-changing, upbeat environment

  • Extraordinary communication skills, both written and oral

  • Ability to work autonomously while maintaining focus and work ethic

  • Motivation to grow and win, individually and as part of a team (aka. Failure isn’t an option)

Accountability/Expected Behaviors:

  • Must participate in the phone queue during your assigned shift.

  • Maintains a high level of world class customer service/professionalism to current and prospective customers.

  • Effectively communicates with internal and external customers.

  • Support and retain customers through prompt email/phone response.

  • As a Sales Development Representative for SolarWinds MSP, you will be accountable for being passionate and doing the best work of your life.

  • Maintains positive working relationships with colleagues, internal, and external customers.

Location CA-ON-Ottawa

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2017-8864

# Positions 1

Category Sales

Position Type Permanent