Solarwinds Inc. Technical Customer Support in Krakow, Poland

Opportunity Details:

Overview:

Hello, we are SolarWinds and we are glad that you clicked on our job offer, but first we need to clarify that SolarWinds is not solar power energy plant – we are a multinational software development company (having a startup spirit) that creates cool IT management software that our customers love.

Responsibilities:

We are building the future of SaaS server monitoring! We're making it easy for devops teams to get insights into their server performance and operational data. Some key features of the product:

  • Beautiful, easy-to-assemble dashboards

  • Realtime, 1-second-resolution data

  • Over 90 plugins to instrument everything from Apache to Memcached to JMX to Zookeeper

  • Alerting through all the channels you already use, from email & SMS to Slack, PagerDuty, and VictorOps

  • Reference: http://server-monitor.pingdom.com

On this product, you'll work with great technologies:

  • On the front-end: d3, Slim, Backbone, and jQuery

  • On the back-end: Ruby, GoLang, MySql, Redis, and Sidekiq on a Linux stack

What you'll do:

  • Be the first point of technical contact with customers

  • Solve a wide variety of customer issues. Examples: installing the agent, figuring out the right plugin, directing customs on creating a custom plugin, etc.

  • Build a problem-solving knowledge base for common issues

Qualifications:

Required:

  • strong linux skills (permissions, file systems, system tools, etc)

  • be a problem solver

Nice-to-have:

  • familiarity with Ruby

  • familiarity with linux package managers, executable distribution and installation

  • familiarity with containers

Among the many benefits are a competitive salary, bonuses, and growth opportunities.

We promote self-education and support you in learning new things – through conferences, learning tutorials and mentors. You can enjoy comfortable office spaces with free and tasty coffee, snacks, game room, soft chairs and PS4.

We invest into your growth - we give you an additional 10 days off for independent study every year.

You can bike to work and find colleagues who do same sports as you do.

We provide MultiSport, flexible working hours, private health insurance and fruits in the kitchen.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2017-9567

# Positions 1

Location PL-Krakow

Category (Candidate Search) Engineering

Position Type Permanent